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Can't make a new project

Hey, so... I downloaded UE4 a few weeks ago and everything was going great but now i can't make new projects. If i clic on the yellow button of the launcher to make another project it crashes at some point and shows a "Unreal Engine 4 Crash Reporter" windowalt text then i send and report this and try to open an old project and shows the same crash. So i checked the diafnostics files and they are all like "crash report", "crashcontext".

I can only open my last project and it works fine, so i said "i could make another project inside this one", NO :(

So i don't know what to do. Please help :c

Product Version: UE 4.13
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asked Sep 27 '16 at 06:16 PM in Using UE4

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SonicBFitch14
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Hi SonicBFitch,

Try uninstalling and reinstalling the engine and when you do include the debugging symbols. Also could you provide your system specs? You can do this by opening command promp and entering: dxdiag

When the dxdiag window opens click "save all info" and upload the .txt file here.

Thanks,

Ed Burgess

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answered Sep 27 '16 at 06:48 PM

avatar image SonicBFitch14 Sep 27 '16 at 06:51 PM

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Do i really have to uninstall it? :c i'll try that, here is the dxdiag.

dxdiag.txt (26.1 kB)
avatar image SonicBFitch14 Sep 28 '16 at 12:17 AM

Well, it looks like uninstalling and re-installing the engine solves the problem. I hope it doesn't happen again. thank you!

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