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UE4 Prerequisites not found

Hello, When I try to update unreal to 4.13 I get a message that my prerequisites are on a network resource that is unavailable. (unreal.png)

When I press 'OK', the second png pops up. (unreal2.png)

And after that the update fails.

I've searched on the forum for similar problems but no solution worked yet. so far I've tried:

  • restart computer

  • update windows

  • reinstall launcher

  • reinstall prerequisites

  • reinstall visual studio

  • run as admin

  • gave reading and writing rights to my user for unreal

I'm getting pretty desperate, is there something I'm looking over? Thanks for any help!

Product Version: UE 4.13
Tags:
unreal.png (46.2 kB)
unreal2.png (42.1 kB)
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asked Oct 02 '16 at 12:33 AM in Installation & Setup

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SourceCodeT
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Hey SourceCodeT,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

Have a great day

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answered Oct 03 '16 at 12:54 PM

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Sean L ♦♦ STAFF
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