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Packaged game crashes after opening, after updating in UE 4.13

My project was running fine in UE 4.12.5 as a package. I updated to 4.13.1 and it crashes right after it loads the maps. There is no crash reporter showing, just the message saying "Unreal Engine has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Product Version: UE 4.13
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asked Oct 13 '16 at 08:49 AM in Packaging & Deployment

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Ferlorin
1 1 1

avatar image Sean L ♦♦ STAFF Oct 13 '16 at 05:06 PM

Hey Ferlorin,

Could you please provide the logs from the Saved->Logs folder after the crash occurs? Is this occurring if you package and run a clean project?

Thanks

avatar image Ferlorin Oct 14 '16 at 06:01 AM

It doesnt happen on a clean project. Here is the log file, however I dont think it will help :'(

link text

log.log (20.5 kB)
avatar image Ferlorin Oct 14 '16 at 06:57 AM

Here is one more log i found. link text

our_project.log (24.6 kB)
avatar image Ferlorin Oct 14 '16 at 07:36 AM

I fixed the blueprint in the error shown in the last log, yet the game still crashes. When i packaged in shipping configuration the game doesnt crash. Any thoughts? The new crash log is this one

link text

our_project.log (26.2 kB)
avatar image Sean L ♦♦ STAFF Oct 17 '16 at 07:05 PM

Hey Ferlorin,

I'm seeing this error in your logs: LogD3D11RHI: Timed out while waiting for GPU to catch up.

This is usually related to an issue with a graphics card. Could you please do me a favor and provide your dxdiag as well as ensuring that your graphics card drivers are fully up-to-date?

avatar image Ferlorin Oct 25 '16 at 07:29 AM
dxdiag.txt (76.8 kB)
avatar image Sean L ♦♦ STAFF Oct 24 '16 at 01:00 PM

Hello,

I am marking this topic as resolved for tracking purposes, as we have not heard from you in a few days. If this issue persists, feel free to respond to this thread. For any new issues, please create a new Answerhub topic.

Have a great day

avatar image Ferlorin Oct 25 '16 at 07:30 AM

Sorry the issue has not be resolved. I still can't run the game in development mode packaged version

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2 answers: sort voted first

It seemed like there was a problem with the developer version of the package. I just switched to shipping that worked fine

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answered May 03 '17 at 10:31 PM

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Ferlorin
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Hey Ferlorin,

I've looked into the issue, and I have a couple of suggestions for you:

  • Update your drivers to the latest, as it looks like you're a couple versions behind based on what I see in your dxdiag.

  • Ensure that your graphics card is secured in your PC, meaning that all plugs are firmly connected and there is no dust buildup.

Let me know if either of those help, otherwise I will continue to investigate and provide some additional suggestions.

Thanks

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answered Oct 25 '16 at 12:58 PM

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Sean L ♦♦ STAFF
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