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Can't Install Epic Games Launcher (Error Code: 2738)

Hello UE4-Community,

Like the Title says, I'm unable to install the Epic Games Launcher because it causes an unexpected Error. I already did those:

  1. I've downloaded the .msi File several times again, but it didn't work.

  2. My antivirus Programm doesn't detect it as a Virus (Im using AVG)

  3. I tried to place the .msi file in the C:-root, but it gave the same Error Code (2738)

  4. Somehow I can't run it as an Administrator.

If someone knows how to fix this, it would be very helpful. Thanks in advance.

p.s.: I'm using Windows 8.1.

Product Version: Epic Games Launcher
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asked Oct 15 '16 at 02:36 PM in Installation & Setup

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DE_Shade
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I believe you can directly execute an msi package through the command prompt and have it create a log file that may give you more information.

In the directory containing your msi type (change the file name to whatever yours is): msiexec /i EpicGamesLauncherInstaller-2.12.6-3075554.msi /lv log.txt

Run through the install until you get the error. That should create a log.txt file that has more information for troubleshooting. The "lv" switches are for logging and verbose. You can see more here https://technet.microsoft.com/en-us/library/bb490936.aspx

Once you have the log file search for any sort of "Error", and see if that helps.

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answered Oct 15 '16 at 02:49 PM

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TimB
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avatar image DE_Shade Oct 15 '16 at 04:23 PM

So, I did what you said by letting it create a log file. Here is the log

avatar image TimB Oct 15 '16 at 04:44 PM

The error shows your VBscript engine is not registered. See step #3 listed here: https://community.spiceworks.com/how_to/1577-solving-the-error-code-is-2738 It is for Windows 7, but should be similar process for win8

avatar image DE_Shade Oct 15 '16 at 04:54 PM

Thank you it worked!

avatar image TimB Oct 15 '16 at 04:56 PM

Great! Don't forget to mark this as the answer if it worked. Thanks!

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