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PC Freezes during Cook/Package

Hello,

Fairly simple problem here. I tried packaging my game to test the multiplayer features I am working on, but it just Freezes at some point (ALL the pc!). The output log just stops at Item Free Calls = 0.

Please help :(

Product Version: UE 4.13
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asked Oct 24 '16 at 03:23 PM in Packaging & Deployment

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paulchartres
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avatar image Steve Hardister ♦♦ STAFF Oct 25 '16 at 07:21 PM

Hi paulchartres,

Please post the entire output log in a text file.

Thanks,

Steve H.

avatar image paulchartres Oct 26 '16 at 06:44 AM

Ok, I gave you the log.

I have no experience with logs whatsoever, but from what I see, isn't my PC freezing because the cooking/Building is very long ? It seems like it was stopped right in the middle, no?

Thanks in advance :)

avatar image paulchartres Oct 26 '16 at 06:45 AM
avatar image Steve Hardister ♦♦ STAFF Oct 26 '16 at 06:06 PM

Please try these troubleshooting steps:

  1. Try packaging a blank, Third Person Blueprint template. Can you package this successfully? If so, move to step 2. If not, provide entire packaging log,

  2. If you can package a Blank, Third Person Blueprint project, try disabling Chunks under Project Settings>Packaging

  3. Delete the Boot.dcc file from the DerivedDataCached folder located in the Engine's install directory.

  4. IF a Blueprint only project, add a blank C++ actor and try packaging again

  5. Disable all plugins and try packaging again

-Steve H.

avatar image Steve Hardister ♦♦ STAFF Oct 31 '16 at 06:26 PM

Hi paulchartres,

Since we have not heard back from you in a while, we are marking this post "resolved" for tracking purposes. However, if you freezes on your PC when using UE4, please respond with the requested information and we will continue to investigate.

Thanks,

Steve H.

avatar image paulchartres Nov 06 '16 at 04:20 PM

Hello, I've managed to export an empty First Person Template. The "Generate Chunks" Option wasn't ticked. I couldn't find boot.dcc either. It says there's an error when creating an empty c++ class, and I didn't install any plugins.

avatar image Steve Hardister ♦♦ STAFF Nov 07 '16 at 06:31 PM

The "Boot.ddc" is located in the Derived Data Cache folder in the UE4 install directory, not your project folder. You can delete the entire DerivedDataCache folder, it will rebuild. You can also delete your intermediate and saved folders from your Project folder. Make sure "Chunks" is not selected in your custom project (Like the First Person Template) and that no plug-ins are enabled for this project either.

I also recommend deleting all unused textures from the Content Browser and following the guidelines on this doc page for reducing the project size (and risk of error): Reducing APK Packing Size

Please try the troubleshooting steps and package-size reducing steps and try packing again. Then provide a new output log if this does not resolve the issue.

avatar image paulchartres Nov 07 '16 at 10:06 PM

Ok. I tried creating a c++ Class and I took a look at the error. I had to install a Windows SDK and now the log doesn't crash at the same point. I'll post the log tomorrow.

avatar image Steve Hardister ♦♦ STAFF Nov 10 '16 at 07:39 PM

Please post your new logs and detail any changes you've made as soon as possible so that we can follow up on this. -Thanks.

avatar image paulchartres Nov 11 '16 at 08:53 AM

Here is the log.link text

avatar image Steve Hardister ♦♦ STAFF Nov 11 '16 at 09:19 PM

It crashed on the following asset:

[2016.11.06-17.38.00:826][ 0]LogTexture:Display: Building textures:

T_AlpinePatch001_D_alt_R (AutoDXT)

Please delete and replace this texture and try again. Also, did you try deleting the DerivedDataCache folder from the install directory? Did you try deleting the Intermediate and Saved folders from your Project Folder? Please include this info when responding, thanks.

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Hi paulchartres,

Since we have not heard back from you in a while, we are marking this post "resolved" for tracking purposes. However, if you are still experiencing freezes while packaging please respond with the requested information and we will continue to investigate.

Thanks,

Steve H.

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answered Nov 16 '16 at 10:04 PM

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