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Unreal Engine 4 installation & Visual C++ 2015 Redis

Hi, I work for a public school and I need to deploy the Unreal Engine 4 on multiple computers in multiple labs. So, using Novell ZENworks, I created a bundle that does exactly this. The problem now is that when the students log in the Epic Launcher app and try to install the Unreal Engine 4 they get stuck at the end of the download. Because at the end of the download the prerequisites needed try to install. And one of them is the Microsoft Visual C++ 2015 Redis. The problem is that this prerequisite is already present on the workstation except that it's the Microsoft Visual C++ 2015 Redis Update 3 that is installed (14.0.23918). Which should be fine!? But heck the installer refuse the version and I try to install the 14.0.23026.0 older version. Then the students get the Administrator prompt asking for a password which they don't have. So is there a way to fix this? some kind of workaround maybe?

Thanks in advance for the help! Guillaume

Product Version: UE 4.13
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asked Oct 27 '16 at 01:23 PM in Installation & Setup

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GBoucher
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Hey GBoucher,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

Have a great day

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answered Oct 27 '16 at 03:48 PM

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Sean L ♦♦ STAFF
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