Epic Game Launcher crashes on Windows

aliasense · October 28, 2016, 8:26am

We were unable to download content on Linux so a colleague tried Unreal Engine on Windows. He installed your standard build from https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/installer/download/EpicGamesLauncherInstaller.msi

When starting the Epic Game launcher the first time after install, the launcher crashes each time:

<?xml version="1.0" encoding="UTF-8"?>

3

UE4CC-Windows-DE0CDBEC4CFF7E80C08E15BBFB70DF24_0000

1016

false

true

Assert

0

UE4-EpicGamesLauncher

EpicGamesLauncher

Shipping

Windows

Game

4.14.0-3167524+++Portal+Release-Live

"C:\Program Files\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" -debuglogging -SaveToUserDir -Messaging

1033

en_US

true

C:/Program Files/Epic Games/Launcher/Portal/Binaries/Win32/

C:/Program Files/Epic Games/Launcher/

19A44CD04C73132DF9310AAA9CBB8548

Assertion failed: SUCCEEDED(Hr) [File:D:\Build++Portal+Release-Live+Compile\Sync\Engine\Source\Developer\StandaloneRenderer\Private\Windows\D3D\SlateD3DShaders.cpp] [Line: 147] &nl;D3D11 Error Result 80070057&nl;

0

<Misc.NumberOfCores>1</Misc.NumberOfCores>

<Misc.NumberOfCoresIncludingHyperthreads>1</Misc.NumberOfCoresIncludingHyperthreads>

<Misc.Is64bitOperatingSystem>0</Misc.Is64bitOperatingSystem>

<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>

<Misc.CPUBrand>Intel(R) Core™ M-5Y51 CPU @ 1.10GHz</Misc.CPUBrand>

<Misc.PrimaryGPUBrand>VMware SVGA 3D</Misc.PrimaryGPUBrand>

<Misc.OSVersionMajor>Windows 7</Misc.OSVersionMajor>

<Misc.OSVersionMinor>Service Pack 1</Misc.OSVersionMinor>

<MemoryStats.TotalPhysical>3145195520</MemoryStats.TotalPhysical>

<MemoryStats.TotalVirtual>2147352576</MemoryStats.TotalVirtual>

<MemoryStats.PageSize>65536</MemoryStats.PageSize>

<MemoryStats.TotalPhysicalGB>3</MemoryStats.TotalPhysicalGB>

<MemoryStats.AvailablePhysical>2289750016</MemoryStats.AvailablePhysical>

<MemoryStats.AvailableVirtual>1924214784</MemoryStats.AvailableVirtual>

<MemoryStats.UsedPhysical>53968896</MemoryStats.UsedPhysical>

<MemoryStats.PeakUsedPhysical>56483840</MemoryStats.PeakUsedPhysical>

<MemoryStats.UsedVirtual>86212608</MemoryStats.UsedVirtual>

<MemoryStats.PeakUsedVirtual>90226688</MemoryStats.PeakUsedVirtual>

<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>

<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>

<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>

1

0

RDF.PreintegratedSkinBRDF

MiniFontTextureName=/Engine/EngineMaterials/MiniFont.MiniFont

WeightMapPlaceholderTextureName=/Engine/EngineMaterials/WeightMapPlaceholderTexture.WeightMapPlaceholderTexture

LightMapDensityTextureName=/Engine/EngineMaterials/DefaultWhiteGrid.DefaultWhiteGrid

LevelColorationLitMaterialName=/Engine/EngineDebugMaterials/LevelColorationLitMaterial.LevelColorationLitMaterial

LevelColorationUnlitMaterialName=/Engine/EngineDebugMaterials/LevelColorationUnlitMaterial.LevelColorationUnlitMaterial

LightingTexelDensityName=/Engine/EngineDebugMaterials/MAT_LevelColorationLitLightmapUV.MAT_LevelColorationLitLightmapUV

ShadedLevelColorationUnlitMaterialName=/Engine/EngineDebugMaterials/ShadedLevelColorationUnlitMateri.ShadedLevelColorationUnlitMateri

ShadedLevelColorationLitMaterialName=/Engine/EngineDebugMaterials/ShadedLevelColorationLitMaterial.ShadedLevelColorationLitMaterial

RemoveSurfaceMaterialName=/Engine/EngineMaterials/RemoveSurfaceMaterial.RemoveSurfaceMaterial

VertexColorMaterialName=/Engine/EngineDebugMaterials/VertexColorMaterial.VertexColorMaterial

VertexColorViewModeMaterialName_ColorOnly=/Engine/EngineDebugMaterials/VertexColorViewMode_ColorOnly.VertexColorViewMode_ColorOnly

VertexColorViewModeMaterialName_AlphaAsColor=/Engine/EngineDebugMaterials/VertexColorViewMode_AlphaAsColor.VertexColorViewMode_AlphaAsColor

VertexColorViewModeMaterialName_RedOnly=/Engine/EngineDebugMaterials/VertexColorViewMode_RedOnly.VertexColorViewMode_RedOnly

VertexColorViewModeMaterialName_GreenOnly=/Engine/EngineDebugMaterials/VertexColorViewMode_GreenOnly.VertexColorViewMode_GreenOnly

VertexColorViewModeMaterialName_BlueOnly=/Engine/EngineDebugMaterials/VertexColorViewMode_BlueOnly.VertexColorViewMode_BlueOnly

BoneWeightMaterialName=/Engine/EngineDebugMaterials/BoneWeightMaterial.BoneWeightMaterial

InvalidLightmapSettingsMaterialName=/Engine/EngineMaterials/M_InvalidLightmapSettings.M_InvalidLightmapSettings

PreviewShadowsIndicatorMaterialName=/Engine/EditorMaterials/PreviewShadowIndicatorMaterial.PreviewShadowIndicatorMaterial

EditorBrushMaterialName=/Engine/EngineMaterials/EditorBrushMaterial.EditorBrushMaterial

DefaultPhysMaterialName=/Engine/EngineMaterials/DefaultPhysicalMaterial.DefaultPhysicalMaterial

DefaultDeferredDecalMaterialName=/Engine/EngineMaterials/DefaultDeferredDecalMaterial.DefaultDeferredDecalMaterial

DefaultPostProcessMaterialName=/Engine/EngineMaterials/DefaultPostProcessMaterial.DefaultPostProcessMaterial

TextureStreamingBoundsMaterialName=/Engine/EditorMaterials/Utilities/TextureStreamingBounds_MATInst.TextureStreamingBounds_MATInst

ArrowMaterialName=/Engine/EditorMaterials/GizmoMaterial.GizmoMaterial

bAllowHostMigration=false

HostMigrationTimeout=15

ParticleEventManagerClassPath=/Script/Engine.ParticleEventManager

DefaultTireTypeName=/Engine/EngineTireTypes/DefaultTireType.DefaultTireType

PlayOnConsoleSaveDir=Autosaves

LightingOnlyBrightness=(R=0.3,G=0.3,B=0.3,A=1.0)

ShaderComplexityColors=(R=0.0,G=1.0,B=0.127,A=1.0)

ShaderComplexityColors=(R=0.0,G=1.0,B=0.0,A=1.0)

ShaderComplexityColors=(R=0.046,G=0.52,B=0.0,A=1.0)

ShaderComplexityColors=(R=0.215,G=0.215,B=0.0,A=1.0)

ShaderComplexityColors=(R=0.52,G=0.046,B=0.0,A=1.0)

ShaderComplexityColors=(R=0.7,G=0.0,B=0.0,A=1.0)

ShaderComplexityColors=(R=1.0,G=0.0,B=0.0,A=1.0)

ShaderComplexityColors=(R=1.0,G=0.0,B=0.5,A=1.0)

ShaderComplexityColors=(R=1.0,G=0.9,B=0.9,A=1.0)

QuadComplexityColors=(R=0.0,G=0.0,B=0.0,A=1.0)

QuadComplexityColors=(R=0.0,G=0.0,B=0.4,A=1.0)

QuadComplexityColors=(R=0.0,G=0.3,B=1.0,A=1.0)

QuadComplexityColors=(R=0.0,G=0.7,B=0.4,A=1.0)

QuadComplexityColors=(R=0.0,G=1.0,B=0.0,A=1.0)

QuadComplexityColors=(R=0.8,G=0.8,B=0.0,A=1.0)

QuadComplexityColors=(R=1.0,G=0.3,B=0.0,A=1.0)

QuadComplexityColors=(R=0.7,G=0.0,B=0.0,A=1.0)

QuadComplexityColors=(R=0.5,G=0.0,B=0.5,A=1.0)

QuadComplexityColors=(R=0.7,G=0.3,B=0.7,A=1.0)

QuadComplexityColors=(R=1.0,G=0.9,B=0.9,A=1.0)

LightComplexityColors=(R=0.0,G=0.0,B=0.0,A=1.0)

LightComplexityColors=(R=0.0,G=0.0,B=0.4,A=1.0)

LightComplexityColors=(R=0.0,G=0.3,B=1.0,A=1.0)

LightComplexityColors=(R=0.0,G=0.7,B=0.4,A=1.0)

LightComplexityColors=(R=0.0,G=1.0,B=0.0,A=1.0)

LightComplexityColors=(R=0.8,G=0.8,B=0.0,A=1.0)

LightComplexityColors=(R=1.0,G=0.3,B=0.0,A=1.0)

LightComplexityColors=(R=0.7,G=0.0,B=0.0,A=1.0)

LightComplexityColors=(R=0.5,G=0.0,B=0.5,A=1.0)

LightComplexityColors=(R=0.7,G=0.3,B=0.7,A=1.0)

LightComplexityColors=(R=1.0,G=0.9,B=0.9,A=1.0)

StationaryLightOverlapColors=(R=0.0,G=1.0,B=0.127,A=1.0)

StationaryLightOverlapColors=(R=0.0,G=1.0,B=0.0,A=1.0)

StationaryLightOverlapColors=(R=0.046,G=0.52,B=0.0,A=1.0)

StationaryLightOverlapColors=(R=0.215,G=0.215,B=0.0,A=1.0)

StationaryLightOverlapColors=(R=0.52,G=0.046,B=0.0,A=1.0)

Sean_L · October 28, 2016, 12:06pm

Hey aliasense,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks!

Have a great day!