Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Can't Update Payment Information

This is urgent! Today is Cyber Monday and I want to take advantage of this to buy the Pro Sound Collection at -40 %.

But I can't. First of all my credit card on Paypal suddenly needs to be confirmed out of nowhere, even though as late as a couple of days ago there was no problem buying from somewhere else, using Paypal. Then I thought "Okay whatever, I just use my visa card instead of the mastercard attached to PayPal". Doesn't work. I get denied purchase.

So I thought, okay what if I just attach my personal paypal and use that? I can't. When I press "Save" the launcher just goes around forever in "PLEASE WAIT... Updating your order". Literally nothing else happens. The same thing occurs when I want to update my Payment information on the Mastercard itself. When I try to just use it I get "do not honor" error code??

I'm getting pretty tired of this now and I'd really like to buy that sound effect asset pack at the reduced price. Please help?

Product Version: Epic Games Launcher
more ▼

asked Nov 28 '16 at 09:03 AM in Marketplace

avatar image

219 19 26 35

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hi Vipar,

You will need to contact your credit card company in this regard, it seems that the card is not being recognized and will need authorization. Attempting to force the payment may cause the company to block the card as fraudulent activity.

more ▼

answered Nov 28 '16 at 07:29 PM

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question