So, this seems pretty major. After both opening a copy or opening a 4.13 project directly in 4.14 there are no uasset files in the content browser. Everything is gone. Maps open but look ruined.
This hasn’t happened with other projects but this one seems pretty wrecked.
I can upload the project if it will help in resolving this.
Hey -
Can you tell me anything about the project in question? Was the project created in 4.13 or an older version? Is the Content folder in the project explorer also empty? If possible, could you provide the 4.13 version of the project so that I can try to reproduce the conversion issue locally?
Hey !
It was created in 4.12 and upgraded to 4.13 then 4.14 in turn. The content folder in explorer is not empty, the uassets are there, UE just doesn’t see them.
I can provide both and I’ll re-try the conversion myself first too. Will be back soon!
Hey -
Were you able to retry converting your project? If you are still having issues with missing assets, please provide a copy of the 4.13 version of the project for me to test.
I was and I couldn’t reproduce it, so I mentally wrote it off as a one-off.
Then I gave access to a different 4.14 (new to 4.14, not upgraded) project to a friend over git. He checked out all of the files, verified that they were there but was seeing no content on load. He tried removing his intermediate and saved folders (not included in the repo) and had no luck. He’s gone on holiday now but I imagine he can provide a copy of the project if he still has it when he gets back.
I’ve now had two different marketplace customers and two testers report the same problem. This is with the Advanced Glass Shader asset. If I send them a link to the same zip file that I sent to marketplace support it works fine for them.
It’s hard to say if the bug is in UE, the launcher or somewhere else. To summarize:
The users have emailed the launcher support team but they haven’t had a response. Are there any logs we can look at when we can reproduce this?
Is this only occurring with assets from Advanced Glass Shader? If you have a small sample project that is experiencing this issue (the assets are present in the Project/Content folder but missing in the editor) could you provide that project to help me investigate the issue locally?
I’ve figured part of it out.
One of the assets affected was being cloned improperly from git by two users so they were only getting 1kb placeholder files where LFS actually had the file. So that’s that one solved.
I still haven’t solved that problem with the second asset project after upgrading from 4.13, but I’m not able to reproduce it. Looking at the project it’s all 1kb uasset files again. I checked the creation date of this folder and it was from back in September, so this is not a failed git clone.
The glass shader issue is still present. This is the only asset coming directly from the marketplace that is failing. I will check with my users if they’ve got 1kb files or not.
Hey -
I have still not been able to find an instance where a project’s assets are present in the content folder but missing in editor. If you’re still having this problem, can you provide a small sample project that is exhibiting this behavior for me to investigate directly?
I can’t reproduce it either. Regardless, people are starting to get upset: Advanced Glass Shader in Materials - UE Marketplace
You mentioned having a project you could share that is showing this issue. Can you upload the project and provide a download link? If this is only occurring with assets from the Advanced Glass Shader, it may be the assets are not compatible with the engine version being used.
I have finally found a project demonstrating this. It’s an older project but it checks out.
Here’s the version history for one of the uasset: https://i.imgur.com/HL4SwMb.png
The deletion was when I upgraded in-place to 4.14.
I’ll zip it up, upload it somewhere and message you on the forums with the URL.
