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epic games launcher has stopped working

Hi, I just installed UE4/EGL today, and as soon as it launched , I was meet with this error message.

"EpicGamesLauncher has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Sometimes it crashes immediately. Others it just shows for a split second Unreal Engine then the error message shows.Also I've reinstalled many times(on different hdd and ssd), followed the trouble shooting, made sure i don't have lavasoft or web companion, allowed firewall access and turn off virus/spyware/adware scanners,all drivers up to date and windows updated,i'm pretty sure im above recommended specs.

I really don't know why this is happening, can you please help me

Thanks, James

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Product Version: Epic Games Launcher
dxdiag.txt (23.9 kB)
logs.zip (180.8 kB)
dxdiag.txt (23.9 kB)
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asked Dec 30 '16 at 01:47 AM in Installation & Setup

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Hey Canijim-

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance.


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answered Dec 30 '16 at 01:37 PM

avatar image CaniJim Dec 30 '16 at 03:32 PM

okay, thanks. I'll email them instead.

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