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Help! Mac OS can't install any engine

My software info: Mac OS 10.12.2

Xcode 8.2

Command Line Tools macOS 10.12 for Xcode 8.2

EpicGamesLauncher 2.12.14-3176191

I can't install any engine, the "plus" icon is gray, I can't press it.

Please solve this problem, thanks!

Product Version: Epic Games Launcher
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asked Dec 30 '16 at 04:51 PM in Installation & Setup

avatar image

unvirtual
20 3 7 10

avatar image unvirtual Dec 30 '16 at 06:36 PM

Finally, 4.14.1 was installed. But it crashed during launch, the log:

MachineId:AE6CCF7B7A4FD5E97F40818DF44568E5 EpicAccountId:875cb1ea984546de9d83fd85fc8505ba

SEGV_MAPERR at 0x3

FGenericPlatformMisc::RaiseException(unsigned int) Address = 0x10eef3dab (filename not found) [in UE4Editor-Core.dylib] FOutputDeviceMacError::Serialize(wchar_t const*, ELogVerbosity::Type, FName const&) Address = 0x10f0ac378 (filename not found) [in UE4Editor-Core.dylib] FOutputDevice::Logf(wchar_t const*, ...) Address = 0x10f189d17 (filename not found) [in UE4Editor-Core.dylib] FDebug::AssertFailed(char const*, char const*, int, wchar_t const*, ...) Address = 0x10f108b7e (filename not found) [in UE4Editor-Core.dylib] LoadPhysXModules()::$_0::operator()(FString const&) const Address = 0x1114542be (filename not found) [in UE4Editor-Engine.dylib] LoadPhysXModules() Address = 0x111453bbf (filename not found) [in UE4Editor-Engine.dylib] InitGamePhys() Address = 0x11141d139 (filename not found) [in UE4Editor-Engine.dylib] FEngineLoop::PreInit(wchar_t const*) Address = 0x10ee00832 (filename not found) [in UE4Editor] GuardedMain(wchar_t const*) Address = 0x10ee138a1 (filename not found) [in UE4Editor] -[UE4AppDelegate runGameThread:] Address = 0x10ee2116c (filename not found) [in UE4Editor] -[FCocoaGameThread main] Address = 0x10f03b526 (filename not found) [in UE4Editor-Core.dylib] Unknown() Address = 0x7fffa3ba1c6d (filename not found) [in Foundation] _pthread_body Address = 0x7fffb78ecaab (filename not found) [in libsystem_pthread.dylib] _pthread_body Address = 0x7fffb78ec9f7 (filename not found) [in libsystem_pthread.dylib] thread_start Address = 0x7fffb78ec1fd (filename not found) [in libsystem_pthread.dylib]

avatar image Steve Hardister ♦♦ STAFF Dec 30 '16 at 09:34 PM

Hi unvirtual,

Try these troubleshooting steps:

  1. In the Launcher, scroll to the top to the Engine Library

  2. On the icon for UE4.14, select the down arrow of the yellow button

  3. Select Verify

  4. Allow UE4 to verify the installation of UE4.14 then try and launch

  5. IF this does not resolve the issue...

  6. Go to the install directory on the drive you installed UE4 on

  7. Locate and delete the DerivedDataCache folder

  8. Try Launching UE4.14 again

Let me know if these steps do or do not resolve the issue.

Thanks,

Steve H.

avatar image unvirtual Dec 31 '16 at 10:12 PM

please give me a hand, check this problem.

avatar image Steve Hardister ♦♦ STAFF Dec 30 '16 at 09:44 PM

*Please do not ask for help on other posts linking back to your post.

avatar image unvirtual Dec 30 '16 at 10:54 PM

ok. thank you very much. I tried you method, but the engine still crashed during launch, log is the same as before.

avatar image Steve Hardister ♦♦ STAFF Jan 04 '17 at 03:35 PM

This appears to be an issue strictly with UE4.14... Please try downloading and installing UE4.13.2 and let me know if it installs correctly.

If it crashes, please be sure to hit the submit button on the Crash Reporter pop-up window.

avatar image unvirtual Jan 04 '17 at 04:34 PM

4.12.5 was installed, but it crashed during launch, please check the log.

avatar image unvirtual Jan 04 '17 at 07:29 PM

I have done it, 4.13.2 was installed, but it crashed during launch, please check the log. thanks

avatar image unvirtual Jan 04 '17 at 04:37 PM

4.12.5 crash log: MachineId:AE6CCF7B7A4FD5E97F40818DF44568E5 EpicAccountId:875cb1ea984546de9d83fd85fc8505ba

SEGV_MAPERR at 0x3

FGenericPlatformMisc::RaiseException(unsigned int) Address = 0x1049a674b (filename not found) [in UE4Editor-Core.dylib] FOutputDeviceMacError::Serialize(wchar_t const*, ELogVerbosity::Type, FName const&)

avatar image CleanCut Jan 04 '17 at 06:23 PM

You obviously have either filesystem corruption or hardware problems with your main drive.

If it's filesystem corruption, booting off the install partition and doing a repair disk may help.

If it's hardware problems, then you're going to need a new drive.

Either way, I encourage you to get as much of your stuff onto backups as you can ASAP.

avatar image unvirtual Jan 04 '17 at 06:39 PM

I have formatted the install partition and reinstalled Mac OS. Xcode worked, everything is ok, except ue4.

avatar image unvirtual Jan 04 '17 at 07:27 PM

4.13.2 cash log

SEGV_MAPERR at 0x3

FGenericPlatformMisc::RaiseException(unsigned int) Address = 0x10972085b (filename not found) [in UE4Editor-Core.dylib] FOutputDeviceMacError::Serialize(wchar_t const*, ELogVerbosity::Type, FName const&) Address = 0x1098dd7c2 (filename not found) [in UE4Editor-Core.dylib]

avatar image Steve Hardister ♦♦ STAFF Jan 04 '17 at 07:48 PM

If the Add Versions window is grayed out, then likely it is already in use as shown in the following link:

I can't install 4.7 from the launcher

Use the dropdown arrow to select which version you would like to install.

If you continue to experience problems with all versions of the Engine crashing on Launch, please visit the following link to help resolve Launcher issues: http://help.epicgames.com/

This link provides information and solutions for common issues, as well as contact information should you require additional assistance.

Thanks,

Steve H.

avatar image unvirtual Jan 04 '17 at 09:35 PM

I have tried all the solutions, I have tried reinstall launcher, engine, but editor still crashed during launch, I'm really tired. the attachment is 4.12.5 editor launching crash log files. Please check it and give me a hand.link text

avatar image Steve Hardister ♦♦ STAFF Jan 05 '17 at 08:26 PM

Please provide these additional logs:

  • The UE4.log (Located: ~/Library/Logs/Unreal Engine/Editor/)

  • The ProjectName.log (Located: ~/Library/Logs/Unreal Engine/ProjectNameEditor/)

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Hi unvirtual,

Since we have not heard back from you in a while, we are marking this post "resolved" for tracking purposes. However, if you are unable to install and launch any version of the editor, please post the requested logs and we will continue to investigate.

Thanks,

Steve H.

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answered Jan 13 '17 at 10:02 PM

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