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Game not starting on phone

Hello everyone!

We wanna test our game on mobile, but we got a weird issue. When we are trying to launch, the build proccess goes all fine, but the phone game hangs on the splashscreen. On the PC we get a constant ticking message saying "Waiting for server..." We also have a new CMD window, which does not take any input. Anyone has ever seen something like this before? Any idea how to fix it?

Thank you all in advance!

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Product Version: UE 4.14
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asked Feb 03 '17 at 06:57 PM in Packaging & Deployment

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avatar image Samantha Sutton ♦♦ STAFF Feb 06 '17 at 10:03 PM


  • Could you please upload screenshots of your project launcher profile?

  • Upload the full logs from the output logs as a .txt file.

  • Upload your Android SDK from the project settings too.

  • Are you able to launch on and package without using the project launcher?


avatar image Lostra01 Feb 06 '17 at 10:21 PM

Dear Samantha,

I could get it "a bit" working by disabling Firewall, and adding an empty C++ class to the project, and manually building Android Binaries from Visual Studio. However in this case the game hangs right after starting, saying that it cannot find the .uproject file (it's in the default Documents/UnrealProjects/ folder.

avatar image Samantha Sutton ♦♦ STAFF Feb 10 '17 at 06:41 PM

Could you please provide me with the logs and I'll need to see the error too. If the error isn't appearing in the logs, provide me a screenshot if possible.

Thank you!

avatar image Lostra01 Feb 10 '17 at 06:44 PM

That's the problem. The logs are completely clear. Build success, deploy success. Run success. The game screen has one single error, which says that it cannot find the /././././MyGame.uproject file. I tap OK and it closes :/

avatar image Samantha Sutton ♦♦ STAFF Feb 10 '17 at 06:50 PM

Obtain your logs from the device, please follow these steps:

  • Attach your phone to the computer

  • Go here: C:\NVPACK\android-sdk-windows\tools

  • Open up Monitor.bat

  • Launch the program and save the logs

If you cannot get Monitor.bat to open, please go to:

  • C:\NVPACK\android-sdk-windows\tools\lib\monitor-x86

  • Open up Monitor.exe

  • Follow the instructions above

Make sure that you highlight all of the logs, because they do not save unless they're highlighted.

Thank you!

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Hey Lostra,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you!

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answered Feb 13 '17 at 06:56 PM

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