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Content Examples Freeze my computer

First time using Unreal.

Currently in Unreal Engine v4.14.3. I download the Content Examples, But when I try to open it it stops at 39% for over a minute and then freeze my computer.

Have anyone have this issues before?

Thank you

Product Version: UE 4.14
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asked Feb 06 '17 at 07:54 AM in Bug Reports

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Mega_Dyne
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avatar image Xaser3D Mar 12 '17 at 10:09 AM

Continuous PC freeze while opening my Project or other samples.

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Hi Mega_Dyne,

I tested this and it does take a minute or so to load on my machine, but it doesn't freeze/crash. It is very likely related to your hardware or drivers. Would you post your Dxdiag (system specs) so I can take a look?

  • Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open the file and then click ‘Save All Information’. Post that text file here.

  • Mac: Go to the Apple menu and click ‘About This Mac’.

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answered Feb 09 '17 at 05:41 PM

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TJ V ♦♦ STAFF
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avatar image Mega_Dyne Feb 09 '17 at 10:06 PM

Hi TJ,

here's is my dxdiag

link text

dxdiag.txt (79.7 kB)
avatar image TJ V ♦♦ STAFF Feb 10 '17 at 02:38 PM

I don't see anything that should cause this issue. I have a few questions:

When you say that it freezes your system, are you having to Ctrl+Alt+Del and kill UE4 with the Task Manager or does it actually freeze your system to the point you must hard reboot your PC?

How long have you tried waiting for it to unfreeze? It could take several minutes to load on some systems. I would at least try once to give it 10-15 min.

Does the freeze also happen in other engine versions like 4.13.2?

avatar image TJ V ♦♦ STAFF Feb 15 '17 at 07:16 PM

We haven't heard back from you in a few days, so we are marking this post as resolved for tracking purposes. If you're still experiencing this issue, please feel free to post back here with additional information to reopen the post.

Cheers,

TJ

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