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Why is my game being rejected by Apple?

link textI'd like to ask for a lot of help, please. I sent my game for Apple's approval and it was rejected. The information they gave me is that my game Crash on Launch when connected to the IPv6 network. I made a video showing that the game was not Crash, but the game was rejected again. They sent me the Crash Log. I'm understanding that Crash Log is occurring for iPhones with arm64 processors. I have analyzed the configuration in the project and I have enabled the option so that the package generated by the Engine has support for arm64 processors but the game was rejected again. Help me solve this problem, please. I've been trying to solve this problem for two weeks and I can not. Please, Help me! Thanks a lot for the help.

Link for see my demo video:

https://drive.google.com/file/d/0B7y3IGjVTSwUdzlGa0x1TTljWGs/view?usp=sharing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Crask Log attached:

alt text alt text alt text alt text alt text

Product Version: UE 4.14
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asked Feb 24 '17 at 01:17 PM in Bug Reports

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avatar image v.el Feb 24 '17 at 08:24 PM

Here are the Crashlog files sent by Apple. Thank you in advance if anyone can help me.

link text link text link text link text link text

crash log 01.txt (63.0 kB)
crash log 02.txt (62.2 kB)
crash log 03.txt (60.6 kB)
crash log 04.txt (63.0 kB)
crash log 05.txt (63.5 kB)
avatar image v.el Feb 24 '17 at 08:33 PM

Here Output Log file from Unreal Engine When Launch in iPhone Mobile. Thanks for Help me. link text

avatar image v.el Mar 01 '17 at 10:07 PM

Hello, can anyone help me with this problem??????

avatar image Lucasgmarchetti Mar 02 '17 at 02:58 PM


In my case, I had two problems at the same time:

1 - in the first case the problem was happening because I needed to create an exception for my application to communicate with a server, and when I put the server address, I used numbers and not letters.

2 - One of the problems was simply solved updating the version of Unreal, I do not remember exactly which version was trying initially, but the problem was solved automatically.

avatar image v.el Mar 03 '17 at 12:55 AM

I was using a 4.14 version. I'm using a 4.15 version. I will try to resubmit the package for approval with an Apple

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answered Mar 05 '17 at 06:21 PM

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avatar image v.el Mar 09 '17 at 05:31 PM

The conclusion I was able to get was this: Whenever the C ++ application and compile for Shipping while maintaining support for the armv7 and arm64 processors, the game will crash on launch.I tested the game and kept it enabled the armv7 and arm64 the processors together and the game ran smoothly. I'm facing another problem now. As for crash on launch, this problem has already been solved by compiling the game using Blueprint.

avatar image JonathanADaley Mar 19 '17 at 08:56 AM

I was able to build a C++ project for iOS using just arm64 support. I also dropped OpenGLES support because all of Apple's arm64 devices also support Metal.

I could upload the build to iTunes Connect, deploy through TestFlight, and run on device without any issues.

So if you remove support for armv7, you should be able to get a build that'll work.

avatar image v.el Mar 19 '17 at 09:31 AM

I already did this, and when I sent the IPA package for Apple's approval, the Application Loader did not allow it because the package I created had no support for armv7 processors. The only way I could compile a package with support for arm64 and armv7 processors, run on my device and send via Application Loader without problems was when I created a Blueprint project. Every time I created a C ++ project and compiled the project while maintaining the support functions for arm64 and armv7 processors, the project crash on launch.

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