Editor crashes when I add marketplace content

I really need this content so thanks if you can answer.

Have you contacted the asset creator for support yet? That would be a good start.

Does this happen with just one project or have you attempted to add the content to a blank project as well?

I tried with a blank project but I can’t contact support because I speak French and I’m only 15. EpicGames is the creator of this content and 4.15 is supported.

So will it add normally to a blank project? You don’t have to speak English to send an email in English…you seem to be typing just fine in English.

Try sending an email to the support email address listed on the asset’s marketplace page. Which asset is it? Does anyone mention issues adding it to a project in the comments section of the asset page?

Being 15 is not an issue because technically there is no age restrictions on the use of UE4 however I believe things change when the time comes for releasing a game etc…but you can always release with parental consent.

This link may also help point you in the right direction:

Thank you so much. I will retry and then I’ll send an email.