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Are you guys aware at all that RoboRecall crashes during the loading screen to mission 1-2? great game just wish I cd progress!

RoboRecall always crashes at the loading screen to misison 1-2; any patch for this ? are you guys aware? anything I can do ? I LOVE the game but I can't progress, I have tried uninstalling and reinstalling even.

Product Version: UE 4.15
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asked Mar 04 '17 at 05:06 AM in VR

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jbonez1983
16 1 2 5

avatar image Gueede Mar 04 '17 at 06:11 AM

I'm getting the same error. Such a bummer! Every time I launch it, it crashes!

avatar image zhu4 Mar 11 '17 at 06:10 PM

Following with same error, in which I'm able to launch missions 1-1 and 2-1 but not 1-2. However as of yesterday, I'm not able to launch missions 1-1 and 1-2, but am still able to launch 2-1.

avatar image zhu4 Mar 13 '17 at 09:21 PM

Mission 1-1 and 2-1 are working again, just 1-2 is not.

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12 answers: sort voted first

Ok guys, I have a workaround:

-Install a mod (any one of them, just need to unlock the mods menu) -Open the mod menu after launching the game -If you want to keep global leaderboard enabled, don't select any mods. -Launch your desired level -??? -Profit

This keeps your progress saved in the game as if you were using the regular campaign mode, so there's really no difference except a few extra steps in launching the level.

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answered Mar 13 '17 at 05:56 PM

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Gueede
21 1 1

avatar image zhu4 Mar 13 '17 at 09:20 PM

Could you be more specific on this "mod" program? And any screen shots of the selection process would be helpful.

avatar image jbonez1983 Mar 14 '17 at 01:01 AM
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Can you tell us about your setup? We're not seeing this on our end.

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answered Mar 07 '17 at 03:45 AM

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Tommy.Jacob STAFF
6 1

avatar image Gueede Mar 07 '17 at 04:05 AM

I'm running the following:

i7 7700k GTX1060 6GB 16GB DDR4 Windows 10 Pro Build 1607 Two monitors (both 1080p) Two sensors

All of my other Oculus games work perfectly. Missions 1-1 and 2-1 load without issue, and the game averages about 60-70FPS.

avatar image jbonez1983 Mar 07 '17 at 05:27 PM

im running i7 with 980 ti, windows 10 ..no other issues with other games.

avatar image Gueede Mar 07 '17 at 08:24 PM

I've been talking with Oculus support, and they just guided me towards some simple troubleshooting:

-Restarted Oculus -Removed Save Game Information to start fresh -Ran Compatibility Tool (All Exceed Recommended Specs) -Ran Repair on Oculus Setup

Something is definitely broken with level 1-2, or it's not compatible with something on my setup. Please advise.

avatar image Stephen Ellis ♦♦ STAFF Mar 08 '17 at 09:02 PM

Hi folks.

Thank you for the information. We have tracked down your crash reports and identified that you are experiencing a known issue that seems specific to certain hardware or system specs, but that we not been able to reproduce internally yet. We are investigating the issue, and working with Nvidia to identify the cause and a solution. For reference, we are tracking this issue internally as OR-30518.

Apologies for the inconvenience.

avatar image Gueede Mar 08 '17 at 09:13 PM

Thanks a ton Stephen! I'm in support myself, for cybersecurity (and 10 years Corporate Geek Squad)...is there any testing I can do on my end to help you guys out? Is OR-30518 a JIRA, or are we able to track it's progress publicly? Thank you!

avatar image Stephen Ellis ♦♦ STAFF Mar 08 '17 at 10:55 PM

OR-30518 is a Jira, but this one isn't available for public tracking.

Thank you for the offer. I have let our engineers investigating the issue know you are available, and if they feel a need they may reach out to you.

Cheers

avatar image Gueede Mar 08 '17 at 10:56 PM

Sweet, sounds good. Thanks for the quick replies!

avatar image Gueede Mar 13 '17 at 05:07 PM

Stephen, has there been any headway made on this? The game is literally unplayable and several others are now reporting the issue. I can only open mission 1-1 now. I've tried offline thinking it was a network issue, still nothing. Please let us help so we can get this resolved---we really want to play your game

avatar image Armitas Nov 19 '17 at 12:01 PM

It is now November and this is still happening. Have you guys just given up on all tech support for this game? I have nearly been waiting an entire month on a human response from tech support on this issue and that will show up in my review of this game.

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Thanks Stephen!

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answered Mar 09 '17 at 01:26 AM

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jbonez1983
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Yea I also figured out the mod "work around" , but it still wont let you play mission 1-2 which sucks and i think one other also crashes. With that said it is better than nothing so thanks for the heads up anyway. Zhu what hes saying is if you install any mods for the game, the game opens up all the levels to you so you dont need to unlock them. So you can effectively just bypass the mission(s) that crash.

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answered Mar 14 '17 at 12:59 AM

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jbonez1983
16 1 2 5

avatar image zhu4 Mar 14 '17 at 06:15 PM

what is the mod program called? which one in particular? I'm not sure what to search for on the forum.

avatar image zhu4 Mar 22 '17 at 10:22 PM

Finally gave in and downloaded one of the mods, and your right, am able to launch individual missions, except mission 1-2, must be corrupt. I've tried 2a couple of other new missions so far successfully.

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This is still happening btw. Every time I load up Mission 1-2 I crash without fail.

Here is my Error log.

Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.36:317][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.37:317][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.38:318][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.39:318][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.40:319][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.41:319][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.42:320][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.43:320][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms [2017.10.24-17.43.44:321][ 0]LogSerialization:Warning: Waiting for ../../../RoboRecall/Content/Audio/OdinCharacters/BOSS/Movement/vfx_Boss_Sparking_lp_01.uasset bulk data (210560) to be loaded longer than 1000ms

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answered Oct 22 '17 at 10:02 AM

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Armitas
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Hey, Armitas.

Sorry about the delay. We've not been able to repro this issue, but I've forwarded your error log to our team for review.

Thanks for sharing.

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answered Nov 20 '17 at 03:17 PM

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Tommy.Jacob STAFF
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Hi Tommy,

I am also experiencing this issue. My hardware is completely different from the original poster.

CPU: FX-6100 GPU: R290X RAM: 16gb OS: W10

I would be cool with not being able to play 1.2 as long as I could play the other missions, are there any options to unlock further missions without playing 1.2? As it stands I paid for a game that I cannot use.

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answered Dec 05 '17 at 05:40 PM

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nated066
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nated066,

Are you playing this through Revive?

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answered Dec 12 '17 at 03:26 PM

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Tommy.Jacob STAFF
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Tommy,

No I was playing through Oculus home (oculus + touch owner). I installed the mods and was able to play the other levels but, this is a workaround, not a fix.

I've sold my computer and am building a new one.

Will follow up with the results of playing on my new rig

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answered Dec 12 '17 at 04:21 PM

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nated066
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Hi Tommy,

Mission 1.2 now works after my re-build. I do have another error that is occuring.

When I change the pixel density, I the application crashes.

Should I open a new thread for this?

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answered Dec 21 '17 at 06:22 PM

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nated066
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Glad to hear you're now able to access all missions.

Yes, this new crash requires a new thread with info regarding your new PC specs.

Thanks.

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answered Dec 23 '17 at 02:44 PM

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Tommy.Jacob STAFF
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Any fix yet? I am having this issue and it's irritating as a cold sore that the problem is this consistent, and still not fixed. Surely a patch should've been developed by now.

Cpu = fx4350, gpu = msi rx480 armor, ram = 16 gb, win 10 64bit

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answered Jul 08 '18 at 08:39 PM

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Stalephreak
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