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Can't Open Unreal Engine 4

Every Time I Open UE4Editor All What I Got Is....... alt text

After This Loading Screen Disappear Nothing Happen

CPU : I3 ,3,1GHz Ram : 4GB VGA : GT 610 2GB ( Support DX11 )

Product Version: Not Selected
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asked Jun 17 '14 at 10:22 AM in Installation & Setup

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avatar image Steve Allison STAFF Jun 17 '14 at 06:10 PM

Hey TheDevil,

Can you include a DxDiag report for the machine you are running on?



avatar image TheDevil Jun 18 '14 at 03:09 AM

Here You Go link text

dxdiag.txt (61.2 kB)
avatar image TheDevil Jun 20 '14 at 03:45 AM

Any Help ?

avatar image Stephen Ellis ♦♦ STAFF Jun 20 '14 at 10:10 PM

Hi TheDevil,

Sorry for the delay. If you run Windows Task Manager while attempting the launch the editor, do you see UE4Editor.exe running in the background?

avatar image TheDevil Jun 21 '14 at 03:44 AM

Yeah , It's Running but Like I Told You Nothing Happen

avatar image Stephen Ellis ♦♦ STAFF Jun 21 '14 at 03:50 PM

So the UE4Editor is running in the Task Manager, but never appears on screen. And you have tried forcing the application to close via the Task Manager, and re-launching the editor, and the same issue occurs again, is that correct?

Do you currently have up-to-date drivers for your video card?

avatar image TheDevil Jun 22 '14 at 01:07 AM

Yes Nvidia 340.43

avatar image Steve Allison STAFF Jun 25 '14 at 06:53 PM

Hey TheDevil,

If you are still experiencing this crash, can you check for any log files present in your install folder? The default location would be: C:\Program Files\Unreal Engine\4.1\Engine\Saved\Logs

If you have any logs there, if you can include the most recent one (check by timestamp) that would be most helpful. You may need to zip/rar it up before you can attach it on AnswerHub.

Also, have you tried updating to 4.2 to see if you still crash on launch in that version?


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We have not heard back from you in a while, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with the additional information requested by Steve and we will offer further assistance.

Thank you.

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answered Jul 15 '14 at 10:40 PM

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Stephen Ellis ♦♦ STAFF
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