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android app crashes when playing sound

i have an app on arm 64 for galaxy s6 on ETC2 but when i play a sound dosent matter how sound at location ui sound but it dosnet matter i run the app on the galaxy and it crashes but on the pc its ok it says in the logs audio device shutdown or someting like that how can i fix it

Product Version: UE 4.15
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asked Mar 18 '17 at 12:16 PM in Packaging & Deployment

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678GUY
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avatar image Cypaubr Mar 20 '17 at 07:06 PM

Hello, can you post the logs here?

avatar image 678GUY Mar 21 '17 at 03:21 PM

logs of what? compiling or phone (i dont know how to get logs from phone)

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678GUY,

In order to better assist you, I'm going to need for you to provide me the logs from your mobile device.

  • Attach your phone to the computer

  • Go here: C:\NVPACK\android-sdk-windows\tools

  • Open up Monitor.bat

  • Launch the program and save the logs

If you cannot get Monitor.bat to open, please go to:

  • C:\NVPACK\android-sdk-windows\tools\lib\monitor-x86

  • Open up Monitor.exe

  • Follow the instructions above

Make sure that you highlight all of the logs, because they do not save unless they're highlighted.

Thank you!

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answered Mar 22 '17 at 04:07 PM

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