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Cooked Project - Win 7 Black Screen Upon Launch

Hello,

One of my devs on my team attempts to launch our project and it results in a black screen with no error message. I have a start up level, the project works on several other computers, but I assume that those are Windows 8 and above.

His PC specs are:

Windows 7 Ultimate 32 GB RAM Intel Core i7 Processor 2.8ghz

I've also include an image of his Specs, but they're in Spanish.

We have no idea why it won't work on Windows 7, but running Windows 7 Compatibility mode on Windows 10 works for me; and I did this on two computers.

Regards

SpecsEspanol

Product Version: UE 4.14
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asked Mar 23 '17 at 01:10 AM in Packaging & Deployment

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FBTH
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avatar image Samantha Sutton ♦♦ STAFF Mar 24 '17 at 04:48 PM

FBTH,

Are there any logs being produced in the saved folder? If not, please open a command prompt window, drag the game into it and put -log after it. Press enter and logs should appear in another command window once the game opens.

Thanks!

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Hello FBTH,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will follow up.

Thanks,

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answered Mar 28 '17 at 08:19 PM

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Rudy Q ♦♦ STAFF
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