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, the windows installer service could not be accessed

,Hey guys, can anyone help me with a weird installation problem im having.

im trying to install the epic games launcher but getting this error code

but my windows installer service appears to be running fine

ive also done a quick google search and tried solution 2 from here and it shows its running fine

im a bit worried to try solution 1 because it involves modifying registry files and this solution is for win7 whereas im on win10

any ideas?

edit: after more googling i have tried the following but still no success:

  • i tried the solution on this page where it reapplies all permissions on the drive. This did not work

  • i then found this post on this thread. i could not find the AppData/Local/Temp file in the first part of his post but i did change permission for Users to full control and System and Administrators already had full control. pic

  • i also tried this solution which is specifically for the epic games launcher that i am trying to install. I downloaded and repaired VC++ Redist 2012 and VC++ Redist 2013 and did this for both x64 and x86 versions.

  • After repairing did not work, i tried uninstalling and reinstalling VC++ Redist 2012 and 2013 and it still doesnt work.

  • I tried this solution on the same thread as earlier. i followed the steps to run the .msi file via CMD as admin but it flashes with a popup saying installing and then nothing happens.

I'm at a complete loss on how to fix this, the installation always fails on installing DirectX and then Setting permissions.

Product Version: Epic Games Launcher
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asked Apr 12 '17 at 11:37 PM in Installation & Setup

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Hey Poonilization,

If you're having issues getting the Epic Games Launcher set up, go ahead and visit http://help.epicgames.com/

The site contains various troubleshooting guides, but if you're unable to find what you need there, you can use the Email Us button on the side of that page to get in touch with one of our support staff for further assistance.

Have a great day

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answered Apr 13 '17 at 11:42 AM

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Sean L ♦♦ STAFF
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