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4.15 Random crash in packaged build - render thread


For some time we have this strange crash that occurs randomly and in callstack there is only engine code.

 Fatal error: [File:D:\Build\++UE4+Release-4.15+Compile\Sync\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 796]
 Rendering thread exception:
 Fatal error!
 Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x1c510000
Product Version: UE 4.15
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asked Apr 24 '17 at 02:02 PM in Bug Reports

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avatar image Matt.Williams May 10 '17 at 08:34 PM

Hi sgorazd,

Do you have your full logs that you can send to us? If there is a crashreporter window that allows you to submit the crash, can you please submit it? I only see a couple crashes from 5 days ago for you in our crashreporter database.

-Matt W.

avatar image sgorazd May 11 '17 at 11:24 AM

Hi Matt, Great to hear from you. I am working on logs. I was trying to debug engine code on a build. After some work I finally got it working with compiled engine sources from Github. But when it crashes I can not get to values of variables. Screenshot from Visual Studio Do you have any idea why this is happening?

screenshot_1.png (95.0 kB)
avatar image Jin_VE May 16 '17 at 12:53 PM

That's because you're building in "Debug Game" and that source code is in the engine. When you see "Game" in there that means the engine source is being optimized. To debug your game and engine, just do "Debug" without the "Game". It's "Debug" for a standalone game, and "Debug Editor" and "Debug Server" for each of those. Then you'll see the engine's values at runtime.

avatar image sgorazd May 16 '17 at 01:47 PM

That may not be entirely true because I managed to get it working in DebugGame, don't know why though. In Debug I couldn't get a game to work, because of lots of

 LoadErrors:Warning: Warning CreateExport: Failed to load Outer for resource
avatar image Matt.Williams Jun 16 '17 at 07:29 PM

Hey sgorazd,

Apologies for the delay in response. Is this still an issue on your end or have there been any new developments?

-Matt W.

avatar image sgorazd Jun 19 '17 at 08:37 AM


I think I found what caused this issue. I not sure why exactly. We have custom made destruction meshes and when we import them in UE4, they are given a material slot for each chunk (about 100 slots, but really got only 2 materials).
There is already request to change that but unfortunately, marked as Won't Fix - UE-8566 One of our scripts uses SetVisible/SetHiddenInGame (tried both), to hide objects in way o camera view.
While I moving the camera like a crazy game will eventually crash.
When I commented out SetVisible/SetHiddenInGame part, crashes do not occur.
Finally. when I removed custom destructible meshes and replaced them with generated in UE4 (they only got 2 materials), crashes stopped even with SetVisible/SetHiddenInGame uncommented.

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