x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Crash on game launch without info

Hello, we are near starting closed beta of our game. One of our client has crash on launch without any info. This is the example (windowed mode) We've tried on 10 differnet PCs, everything was fine, but this one is not. It is Dell Inspiron 15 7537 with windows 8.1.

alt text

Is there any way to diagnose this issue on debug packaged game?

Other Unreal games works fine on this PC.

This is the log file of from Saved folder. link text

Product Version: UE 4.15
Tags:
more ▼

asked May 03 '17 at 10:37 AM in Packaging & Deployment

avatar image

lab-one
111 3 5 10

(comments are locked)
10|2000 characters needed characters left

1 answer: sort voted first

Hey lab-one,

If it's locally occurring on one PC, we can safely assume that it is an issue with the hardware. A few things you can try:

  • Getting the user's Dxdiag and checking the specs against yours to ensure that they are enough to run the game.

  • Asking the user to upgrade their graphics drivers to the latest in order to prevent any issues.

In terms of debugging, the best way to look at it is to take a look at their log file compared to one of a successful run on your end. Look for any errors or inconsistencies between their log file and yours and you can at least have a starting point as far as what could be going wrong.

Let me know if you have further questions.

more ▼

answered May 04 '17 at 05:36 PM

avatar image

Sean L ♦♦ STAFF
44.2k 485 149 436

avatar image lab-one Jul 07 '17 at 07:11 AM

After updating to 4.16.1 this crash has gone. Game code was not updated. So I can't assume what was it. For now everything is fine. Thank you for 4.16, guys.

(comments are locked)
10|2000 characters needed characters left
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question