Hi there, i am currently trying to run my packaged product for my uni project. Upon running the program the playable window starts up and shows a black screen for about 5 seconds and then crashes and asks for me to fill out a crash report. I will leave the 4 files of data it provides me with down below, if anybody can provide some information that would be much appreciated!
Many Thanks
Hello ,
I have a few questions about to issue to help me investigate further.
- What system are you packing for?
- Are you using any 3rd Party plugins?
- Can you upload the callstack from the crash?
Thanks!
Hey there thankyou for the response I am currently trying to package this for a 64 bit system. No I have disabled 3rd party plugins as they were preventing me from packaging in the first place. Also how would I get to the callstack from the crash so I can upload it?
When your project crashes does it display a window asking to send crash information to Epic Games? This window contains the callstack which is useful information for us to investigate your issue.
Ahhhhh i see! Ok yes when i open up the game and it crashes i am greeted by this black menu as can be seen below:
Hi again, i have just understood full what you said about the call stack and enable the debugging symbols this is what i am given when the game crashes:
MachineId:CE933B904367A484351B14AFFE345B9B
EpicAccountId:6bde737dd6bb4a9d9cfce2cc2da8c482
Access violation - code c0000005 (first/second chance not available)
UE4Game_Win64_Shipping!IOnlineSubsystem::Get()
UE4Game_Win64_Shipping!AOnlineBeaconHost::GetHost()
UE4Game_Win64_Shipping!UOnlineEngineInterfaceImpl::GetUniquePlayerId()
UE4Game_Win64_Shipping!ULocalPlayer::GetUniqueNetIdFromCachedControllerId()
UE4Game_Win64_Shipping!ULocalPlayer::GetPreferredUniqueNetId()
UE4Game_Win64_Shipping!ULocalPlayer::GetNickname()
UE4Game_Win64_Shipping!ULocalPlayer::SpawnPlayActor()
UE4Game_Win64_Shipping!UEngine::LoadMap()
UE4Game_Win64_Shipping!UEngine::Browse()
UE4Game_Win64_Shipping!UGameInstance::StartGameInstance()
UE4Game_Win64_Shipping!FEngineLoop::Init()
UE4Game_Win64_Shipping!GuardedMain()
UE4Game_Win64_Shipping!GuardedMainWrapper()
UE4Game_Win64_Shipping!WinMain()
UE4Game_Win64_Shipping!__scrt_common_main_seh()
kernel32
ntdll
If you have any ideas please feel free to let me know!
Hello again,
I have couple more questions for you.
- Are you packaging to a network location, or somewhere that is not your local machine?
- Are you nativizing your blueprints, and is you build Development or shipping?
- In your callstack I’m seeing the OnlineSubsystem::Get(), are you using the Online Subsystem Steam plugin?
Thanks!
Hello ,
We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will follow up.