Crashing when installing

Crashing when installing the UE 4.15.2
Cant to finish the install what should i do?

Someone help please?

This is a common issue, I don’t know why it happens but the work around is the following:

Create a new user account in your PC. Try to open your project there. Once the project is opened. Just go again to your old account and try to open from there.

Tell me if that solve your problem.

Its not the problem…
The problem is that its downloading UN4 from the launcher,
Its crashing when its geting to “Prerequisites”