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why does the engine crash every time I try to launch it?

Every time I open the launcher and try to launch the engine it crashes.

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asked Jun 25 '14 at 02:13 AM in Installation & Setup

avatar image

Totogracias
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avatar image Stephen Ellis ♦♦ STAFF Jun 25 '14 at 12:37 PM

Hi Totogracias,

I'm sorry to hear that the engine is crashing for you. We do require more information to attempt to troubleshoot the issue.

  • When the engine crashes, are you getting an error message or a report from the CrashReporter application? If yes to either, can you copy the message you are given?

  • Please attach your system's DXDiag report so we can identify what hardware you are trying to run the engine on.

  • Please also upload upload the log generated immediately after a crash that is found here: C:\Program Files\Unreal Engine\4.#\Engine\Programs\CrashReportClient\Saved\Logs

You can place your files inside a .zip or .rar and attach them to a post here.

Thank you.

avatar image Totogracias Jun 25 '14 at 12:51 PM

I am getting the crash report client and it says, SIGSEGV: invalid attempt to access memory at address 0x3 how do i get my DXDiag I'm running on a macbook pro where do I get the stuff for the last bullet point

avatar image Ben Halliday STAFF Jun 25 '14 at 03:23 PM

Hey Totogracias,

Have you been able to run the engine from the launcher before? When did this start happening? What version of the engine are you trying to launch?

You can find the Mac system information by going to the Apple menu, then About This Mac > More Info. We need all the information there (except for your Serial Number).

On a Mac, the logs are located in: /Users/UserName/Library/Logs/Unreal Engine/(project name)Editor/ The Library Folder is hidden by default. The easiest way to get to it is by having finder the active application and while holding Option Click Go in the Mac Menu Bar. This will expose Library.

Thanks!

avatar image Totogracias Jun 25 '14 at 08:37 PM

I have not ben able to run the launcher before. this is my first time with the launcher. processor: 2.3 GHz Intel Core i7 memory: 4GB 1600 MHz DDR3 graphics: NIVIDA GeForce GT 650M 512MB Software: OS X 10.9.2 (13C64)

Where is the users folder?

avatar image Totogracias Jun 25 '14 at 08:45 PM

I can't find go in the mac menu bar

avatar image Ben Halliday STAFF Jun 25 '14 at 09:22 PM

The Users folder is on your Macintosh HD. The Go menu is in the menu bar when you have the Finder selected. It's to the right of the Apple menu. Make sure you're holding down the Option key when you click it.

avatar image Totogracias Jun 25 '14 at 10:44 PM

how do I give you the log because when I put it as an attachment it says that the file type is invalid.

avatar image Ben Halliday STAFF Jun 25 '14 at 10:57 PM

You can save it as a .txt file, or you can zip it and attach the .zip file.

avatar image Totogracias Jun 25 '14 at 11:35 PM

how do I zip it

avatar image buscas31 Jun 26 '14 at 01:48 AM

in windows, i use "winrar" software. Try to download it in winzip.com

avatar image Shadowriver Jun 26 '14 at 02:57 AM

Why zip it? just attach txt file or use http://pastebin.com/ and post link here

avatar image Totogracias Jun 26 '14 at 01:29 PM

/Users/totogracias/Desktop/UE4-backup-2014.06.24-20.24.40.log

avatar image Totogracias Jun 26 '14 at 01:29 PM

is that it

avatar image Ben Halliday STAFF Jun 26 '14 at 04:07 PM

Hey Totogracias,

Open up the .log file and save it as a .txt file, then attach that. Thanks!

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Hey Totogracias,

We haven't heard from you in a while, so I am marking this post as resolved for tracking purposes. Please let us know if you are still experiencing this issue after a fresh download of the installer, and please attach your .log file as requested above. Thanks!

Ben Halliday

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answered Jul 09 '14 at 07:56 PM

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