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How are the staff so active on answerhub?

This one has baffled me since day 01. Epic is a huge corporation, and I have never experienced big companys being as active on the community side of things. (I once saw lead framework programmer answer to someone on forums, I first thought you had some funky system of calling your programmers by precious/not so precious metals (iron framework programmer, bronze framework programmer, etc.) I guess it could have to do with the majority of income coming from royalties, which could make hiring people for customer service/sacrificing the time of existing ones mathematically plausible.. Well, it's good for us, but how is it good for you...?

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asked Jul 08 '14 at 07:16 PM in Everything Else

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DoctorPC
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avatar image Jezcentral Jul 11 '14 at 03:18 PM

It's great, isn't it? I should think they are making an extra effort as this is a new-engine, high-profile launch, but I also think that as we are paying subscriptions, they are giving us more of a "premium" service. :)

avatar image ryanjon2040 Jul 11 '14 at 03:29 PM

Q: How are the staff so active on answerhub?

A: Their name is Epic Games. :)

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There are many reasons as to why Epic is so invested in the UE4 community. The obvious from a financial standpoint is that happy users are more likely to remain loyal to the product and encourage other developers to use it. Additionally, we want our users to make the most amazing games they possibly can. If it sells well, Epic does get a percentage from the royalty; but even if it doesn't sell well, it can serve as a great advertisement for what the engine is capable of.

As to why specifically we have Lead Engineers and other prominent folks interacting with the community... I'm not sure we could stop them if we wanted to! The developers are proud of what they create, and are always interested in knowing how the tools are being used, and how they can be improved upon. Getting out and talking with users directly is the best way to get that information, and we are all happy to help with user questions and issues along the way. Epic has a long-standing tradition of providing support to our custom licensees, and we are glad to continue that and extend it to a wider audience as much as we are able.

Cheers!

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answered Aug 05 '14 at 03:45 PM

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Stephen Ellis ♦♦ STAFF
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