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App downloaded from PlayStore crashes on some devices on launch

Hi!

I have my game as an "Alpha game" on the Google Play Store, and have had playtesters download it but most of them can't launch the game because it crashes right away. Have tried to google around and find a solution for this, but couldn't really find any... Here are the links I have checked on the same subject;

1. Click here

and

2. Click here

Those didn't get me anywhere, and I have pretty much the same error (as shown below, copied from the google play developer console);

 signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)
 _ZN13FZipUnionFile12AddPatchFileE10TSharedPtrI18FFileHandleAndroidL7ESPMode0EE

And the "backtrace" from the google play store (from some of the device crashes, those the I could see with a different number in);

   native: pc 00000000016eed20  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_ZN13FZipUnionFile12AddPatchFileE10TSharedPtrI18FFileHandleAndroidL7ESPMode0EE+32)
   native: pc 00000000016ee7e4  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_ZN20FAndroidPlatformFile8MountOBBEPKw+92)
   native: pc 00000000016ed644  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_ZN20FAndroidPlatformFile10InitializeEP13IPlatformFilePKw+1332)
   native: pc 00000000016ad62c  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_Z11AndroidMainP11android_app+2536)
   native: pc 00000000016b0ce4  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (android_main+108)
   native: pc 00000000016c4900  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so
   native: pc 0000000000047a63  /system/lib/libc.so (_ZL15__pthread_startPv+22)
   native: pc 0000000000019e65  /system/lib/libc.so (__start_thread+6)

And a different one;

   native: pc 00000000016eed20  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_ZN13FZipUnionFile12AddPatchFileE10TSharedPtrI18FFileHandleAndroidL7ESPMode0EE+32)
   native: pc 00000000016ee7e4  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_ZN20FAndroidPlatformFile8MountOBBEPKw+92)
   native: pc 00000000016ed644  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_ZN20FAndroidPlatformFile10InitializeEP13IPlatformFilePKw+1332)
   native: pc 00000000016ad62c  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (_Z11AndroidMainP11android_app+2536)
   native: pc 00000000016b0ce4  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so (android_main+108)
   native: pc 00000000016c4900  /data/app/com.YourCompany.CubeEscort-1/lib/arm/libUE4.so
   native: pc 000000000003f50f  /system/lib/libc.so (_ZL15__pthread_startPv+30)
   native: pc 0000000000019c97  /system/lib/libc.so (__start_thread+6)

The game works on my device, which is a Motorola Moto G4 Plus, but it doesn't work on these devices;

  • Samsung Galaxy S6 Edge

  • Samsung Galaxy S8+

  • Samsung Galaxy Note4

  • Huawei P8 lite

  • Huawei P9

Android Versions are;

  • Android 7.0

  • Android 6.0

I have packaged my game for "Android (All)", disabled "...verify OBB on first start/update" and the minimum version for the SDK is at default (which is 9) and target SDK version is also at default (also 9).

If there is any more info I need to give, please do ask and I'll see if I can get it :)

Product Version: UE 4.15
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asked Aug 03 '17 at 05:18 PM in Packaging & Deployment

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Crossbones93
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