Unreal Engine is exiting due to D3D device being lost

Development Platform & Builds
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1

Hello everyone, I have a problem here.

After creating a new project and messing around in the editor for a few seconds, for example creating a new folder, the editor closes and a crash reporter window is brought up.

I’ve tried verifying the editor through the epic games launcher and everything was verified but the problem still persists. I’ve also tried creating another project countless times with the same results.

Please help if you can and thank you for your time in advance.

*Attached is the log file of the project.

*Update, after reviewing the log file, I see why the editor exits and crashes. " LogWindows: Error: Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - ‘INTERNAL_ERROR’)" apparently the direct3d device is lost but how do i go about fixing this issue?

2

I found out that the problem is my gpu drivers. My laptop has an AMD Radeon 8500M series gpu card and AMD’s drivers software called Radeon Crimson Relive is the one causing the problem. So I uninstalled that and now I have no crashes but when I install the driver I get crashes again with the same error as stated above. Now this may have solved the problem but I’m not sure of which graphics card unreal engine is using now because my laptop has two gpu’s. How do I check if unreal engine is using my dedicated gpu?

3

if you are using a laptop… do the following first.

246916-gfe.jpg

connect your laptop to charger. open unreal engine and open file menu and hover mouse over it. if it works fine leave it. mostly the crash won’t happen.

disconnect your laptop from charger. now again... open unreal engine and open file menu and hover mouse over it. MOSTLY NOW... THE CRASH MAY OCCUR.

IF THE CRASH OCCURS… DO THE FOLLOWING.

NVIDIA GEFORCE EXPERIENCE → GAMES → BATTER BOOST → DISABLE IT !!!

AFTER DISABLING BATTERY BOOST ON NVIDIA GEFORCE EXPERIENCE… TRY THE ABOVE 2ND STEP AGAIN. NOW…IT SHOULD BE WORKING FINE MOSTLY.

4

Thank you for the suggestion but my graphics card manufacturer is AMD not Nvidia which doesn’t have the battery boost feature, I however did discover a fix, at least for my laptop which I’ll post soon.

5

What I did to fix this issue:

  1. Control Panel > Programs > Uninstall a program.

  2. Find “AMD Software” then right click on it and select uninstall.

  3. Once the Uninstall is completed, navigate to: C:\AMD and delete all the contents in the AMD folder.

  4. Restart your laptop.

  5. Download the “Automatically Detect and Install Your Driver” program from the official AMD support site.

    Link: https://support.amd.com/en-us/download

  6. Follow the instructions on the program above to install the drivers.

  7. Restart your laptop after the installation is complete and the crashes should stop.