Build crashes on load on Dell Inspiron

I’m really at a loss here…I made a game (UNCLE SAD BEDROOM by jeremycouillard)
It has a few hundred downloads on itch.io. I’ve tested it on around 6 different PCs, I had it running in a gallery for a week…no problems at all.
Now I sent it to a different gallery, they bought a dell inspiron with i7 and nvidia 1050. They downloaded a few versions of the game. Each time they open the .exe it looks like it’s loading for a second, then it crashes with no error screen.

This is in a different city and I don’t have access to the computer. I don’t even know what I can tell them. Does anyone have any ideas? They have their nvidia drivers updated. They’re on Windows 10.
Thanks so much for any advice!