DX11 feature level 10.0 is required to run the engine

hello,

As attached to this: Although it says I have directx12 it’s still saying, “DX11 Feature level 10.0 required…bla bla bla.” I’m not understanding this. I have went to the Microsoft website, followed all of the links, all of the downloading instructions yet I still have this error. Please help fix this problem.

Thanx in advance:
Karia