Friend can't start Epic Games Launcher

First off, i don’t know if this is the correct forum or section, if not, i’m sorry.
So, my friend was trying to install the Epic Games Launcher, everything was fine, then he tried to open it, and nothing appeared, i was trying to help him trough teamviewer, tried every solution i found, no sucess, i looked in the task manager, and the launcher process appears for a split second, then disappears, but nothing happens. Also, the launcher started on my pc without any problem, and it’s weaker than my friend’s pc.
Thanks in advance.