Launcher issues

I recently started up my subscription again and starting up the engine I get an error that says “No version information received.” Clicking on retry does not do anything and clicking ok just takes me to the sections of my current installed versions and the launcher does not recognize there is a new version for updating. How do I resolve this issue?

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Thank you.

Hi farbeyond,

Have you attempted shutting the launcher down and then restarting it? If this does not help, check to see if you have a firewall or antivirus enabled that is preventing the editor from running properly.

Yes I shut down the launcher and restarted and it didn’t help. The only thing that changed was canceling my subscription and then recently subscribing again but I didn’t delete or uninstall anything. I noticed it didn’t happen this morning so maybe it was just something weird going on. I am going to keep monitoring it as it was an error and there has to be some reason for it.