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[FIX] - DXGI_ERROR Crash (AMD Drivers)

Finally! AMD Device crash on load with


you may even get LogWindows: Failed to load 'aqProf.dll' (GetLastError=126) LogWindows: File 'aqProf.dll' does not exist LogWindows: Failed to load 'VtuneApi.dll' (GetLastError=126) LogWindows: File 'VtuneApi.dll' does not exist LogWindows: Failed to load 'VtuneApi32e.dll' (GetLastError=126) LogWindows: File 'VtuneApi32e.dll' does not exist; //continuation// [2017.11.17-23.17.36:318][733]LogWindows: Error: Fatal error: [File:D:\Build\++UE4+Release-4.18+Compile\Sync\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 813] [2017.11.17-23.17.36:318][733]LogWindows: Error: Rendering thread exception: [2017.11.17-23.17.36:318][733]LogWindows: Error: Fatal error: [File:D:\Build\++UE4+Release-4.18+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182] [2017.11.17-23.17.36:318][733]LogWindows: Error: Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') [2017.11.17-23.17.36:318][733]LogWindows: Error:
 .## SOLUTION## 
Step One: Download 
Step Two: Download 
Step Three: Press the Windows button. Navigate to 'POWER', Whilst Holding 
SHIFT Left Click on 
RESTART. //Reboots into safe mode.
Step Four: Using the 
HIGHLY RECOMMENDED clear your driver and restart the pc. - 
Step Five: Remember that graphics driver i told you to download earlier? yea? good! coz we need to now install that one. After installing 
MAKE SURE YOU UN-CHECK 'keep my system up to date'. and proceed to restart. 
ALMOST FINISHED!! YAYYYY ok, now that the pc has restarted with new.. well old driver, installed! you can set it to high performance mode for unreal/epic. simply 
right click navigate to AMD Properties. When loaded Follow this ----- Preferences ----- Additional Radeon Settings ---- Set the "Plugged In" to "Maximize Performance" on Power Settings. 
Finally, Navigate to The second drop down 'Switchable....App...Settings' and Add Epic Games Launcher to Programs as High Performance.
PHEW, FINALLY FINISHED Load Epic Games Launcher, Launch Unreal 4.18 or.. if you're here from the future Unreal 4.AmdSupportedAmiRight
now load up your project and make ya game bro :)
Product Version: UE 4.18
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asked Nov 20 '17 at 01:45 PM in Everything Else

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26 2 8 7

avatar image User231877325 Dec 17 '17 at 05:49 PM

Does this work for Laptops ? Or I have to download mines ?

avatar image Rareden Mar 21 '18 at 11:40 PM

Im getting this error when updating to 4.19 project but i dont have a AMD card, would their be any point to trying this?

avatar image Mivke1 Jul 22 '18 at 07:37 PM

I am also getting this error but with a NVidia Geforce card, also wondering if there is a similar solution anyone has found?


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No luck here. Can't use v 4.20.2 at all. crashes at 45% at start up

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answered Aug 29 '18 at 10:21 AM

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