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Unsupported graphic card error when launching

When I try to launch the Epic Games launcher I get a graphic card error, look below: alt text

I have tried reinstalling but that didn't work, I also tried looking online for this problem but I have not been able to find how to fix it or I failed to understand how to fix it. Personally I have very little knowledge of fixing problems like this. I did not change anything since I last launched it and it worked regarding launcher settings or settings on my laptop. I did not experience any problems until now. If anyone knows how to fix this problem that would be great.

I tried adding my DxDiag file but failed to do so because it doesn't let me.

Product Version: Epic Games Launcher
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asked Dec 20 '17 at 08:20 PM in Using UE4

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avatar image WildRusher Dec 21 '17 at 07:53 PM

So today I tried launching a different game and got this: alt text

So I'm guessing this is the same problem with the epic games launcher, now according to the DxDiag file my DirectX Version is DirectX 12. Anyone who knows if this is related or not?

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avatar image RealRenders Dec 21 '17 at 08:12 PM


Which graphic board do you have?

avatar image WildRusher Dec 21 '17 at 08:16 PM

I have a "Intel(R) HD Graphics 530" if I'm correct.

Edit: Believe I might have two if that's possible? GPU0: Intel(R) HD Graphics 530 GPU1: NVIDIA GeForce GTX 960M

avatar image RealRenders Dec 21 '17 at 08:26 PM

Could you please take a screenshot of the Nvidia Control Panel? Right click in an empty space in the desktop

avatar image WildRusher Dec 21 '17 at 08:32 PM

alt text

Sorry for it being in Dutch but failing to change that to English, I opened the systeminformation screen after opening the Nvidia Control Panel

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avatar image RealRenders Dec 21 '17 at 08:45 PM
avatar image WildRusher Dec 21 '17 at 08:51 PM

It seems to be the same problem I have, tried running multiple other games now all giving me graphic card errors. Will do the reinstall and see how it goes and let you know, thanks for the help so far :)

avatar image WildRusher Dec 21 '17 at 08:58 PM

Going to do it in the weekend since It's late now for me and I'm too tired to do this properly right now.

avatar image WildRusher Dec 22 '17 at 04:49 PM

Seems like I have been able to fix the problem without having to reinstall windows. Using device mannager I forced my NVIDIA GeForce GTX 960M to update and since it has worked. But thanks for the help anyhow :)

avatar image Owainnn Mar 02 '18 at 09:53 AM

How did you force your graphics card to update ?

avatar image WildRusher Mar 02 '18 at 10:07 AM

Using device manager I could update my graphic cards, after trying multiple times they finally did and fixed the problem, keep in mind I did this on windows 10

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I had the same error after windows updated, and reinstalling the graphics drivers sorted it.

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answered May 02 '18 at 12:36 PM

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