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why does it say your account cant play on this platform

I downloaded fortnite on my windows computer and it says your account can not play on this platform. Any suggestions?

Product Version: UE 4.18
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asked Dec 22 '17 at 04:49 AM in Installation & Setup

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avatar image evanb_ Jan 05 '18 at 07:06 AM

im also having this problem

avatar image guccigangluke420 Feb 09 '18 at 11:32 PM

same problem as me

avatar image Slεεpy Feb 15 '18 at 01:37 PM

did you ever fix it

avatar image ApachePlayz Feb 22 '18 at 03:19 AM

it hasn't been fixed for me

avatar image MooSkadoo Feb 22 '18 at 03:35 AM

Having the same issue, my account got locked because I forgot my pword (usually auto signs me in) followed the instructions to reset it and waited the 2 hours, could log back in but when I try access fortnite it comes up with 'this account can't play on this platform' I've emailed support centre over a week ago now and haven't got a response.

avatar image XxIt_Is_MexX Feb 24 '18 at 04:37 AM

Same Here

avatar image kyleman08 Mar 10 '18 at 07:04 PM

having this problem on 2 of my accounts. 1 account i originally made on my xbox. the other was made for the pc. both say cannot play on this platform.


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2 answers: sort voted first

Basically if you've made an epic account on an xbox platform or even if you've made it on pc then somehow your accounts get linked that's game over my friends. Happened to me about 2 months ago, emailed epicgames they were hardly any help at all, pretty much said it was my own fault and nothing could be done even though I've wasted quite abit of money on the game.

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answered Mar 10 '18 at 11:43 PM

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avatar image inhuman1122 May 15 '18 at 10:47 PM

try to unlink it

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You will encounter this error when trying to use an account you opened on another platform, for instance, Xbox to play a game on PC. While Epic Games knows this glitch exists, they are not really willing to roll out a fix that will take care of the problem.

An Epic Account can be locked to accessing the game on the platform you opened it on. For instance, your Xbox One account won’t play Fortnite Battle Royale on PC. You will have to create a new account to play the game there.

Source: https://www.gamecmd.com/fortnite-account-cannot-play-platform-fix/

Makes no sense but it works for me.

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answered Mar 30 '18 at 12:19 PM

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