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S.O.S urgent problem with crash fortnite

urgent problem with crash !! , until yesterday I was playing normal and suddenly today when I was going to run my application I got this photo

I have paid for the game and I can not play now; I do not know what to do :( please do something !!!!

i uninstall the lancher and i install again but not happend anything

I have these specs :

intel core i3 -4005U CPU@ 1.70GHz

RAM: 4gb

win: 10 64 bitalt text

Product Version: Epic Games Launcher
screenshot-1.png (51.9 kB)
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asked Dec 24 '17 at 06:47 PM in Using UE4

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avatar image johnkr7 Dec 24 '17 at 09:03 PM

Come on !!!!!!!!!!!!!!!! i want to play the game ! i pay in game and i cant play now !!!! why ?!?!?!?! answer me !!!!!!!!

avatar image johnkr7 Dec 24 '17 at 10:39 PM

so is the update win 10 the problem ?

btw thanks for your reply man ..

avatar image Vizgin Dec 24 '17 at 10:45 PM

Probably a windows 10 issue as Epic points out.

avatar image johnkr7 Dec 24 '17 at 11:08 PM

yesterday I made the format of the laptop, and now i have the newest win 10 update. can i return in previous version of win 10 or not ? sorry but i dont know very well this functions and yesterday after the format (and win 10 update) it was normal the game ...

avatar image Vizgin Dec 25 '17 at 12:31 AM

You can roll back some of the newly installed updates and potentially delete them. Do this at your own risk or check Microsoft forums for more information:

Simply put, click on start > search for update, and open the Windows Update manager. Click on the View installed update history and on the top you will have the option to uninstall recent updates.

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Hi johnkr7,

This post here by Epic Games might help you in resolving your issue with Epic Games Launcher.

You can also find more help with regards to Fortnite in here.

For any other issue you have with your gaming experience in Fortnite, you can Email Epic directly by clicking on that EMAIL US button in that 2nd click. This forum is dedicated to Unreal Engine related questions so I doubt that community members would be able to assist you with such issues.

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answered Dec 24 '17 at 09:34 PM

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