Why is my account disabled/inactive?

So, i don’t really know which section to post but a week ago my epicgames account got blocked (error code AS-18006), I’ve sent a support ticket two days after (three days ago 25/12) and i still haven’t got a response. I don’t really know why my account got ‘inactive’ and i realy want to get it back due to me spending over 100h and not being able to play the game makes me sad :frowning:

Attachment ~ Imgur: The magic of the Internet

So you been playing Forenite? You probably won’t get help here as this UE4 anwserhub which primerly anwsers realted UE4 quastions andp robably no body will be able to help you here, not to mention Epic staff here is in holiday too