Hi - i’ve downloaded epic games launcher but it won’t load when i try. Its spins for a few seconds and does not give me an error message. I’ve attached my dxdiag as i wondered if it was something to do with the laptop spec. Any help would be much appreciated.
Display Devices
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_5A84&SUBSYS_15B01043&REV_0B
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2107 MB
Dedicated Memory: 128 MB
Shared Memory: 1979 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.573742,0.335461), Green(0.323742,0.579602), Blue(0.158703,0.143078), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN14A7
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Internal
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0d8b06fa651db23a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0d8b06fa651db23a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0d8b06fa651db23a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0d8b06fa651db23a\igd12umd64.dll
Driver File Version: 22.20.0016.4708 (English)
Driver Version: 22.20.16.4708
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 16/06/2017 00:00:00, 64473744 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-19C4-11CF-9761-A035B0C2DB35}
Vendor ID: 0x8086
Device ID: 0x5A84
SubSys ID: 0x15B01043
Revision ID: 0x000B
Driver Strong Name: oem4.inf:5f63e53433b74bfc:iBXTD_w10_DS:22.20.16.4708:pci\ven_8086&dev_5a84&subsys_15b01043
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C