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Unable to debug dmp files created in Windows 10

We have replicated the issue listed in this forum post and have been unable to debug crashes on Windows 10 systems with the Fall Creator's update. We have also verified that we are able to debug crashes created with the same executable on a system that does not have the Fall Creator's update.

Steps to reproduce:

  1. Create a C++ project

  2. Add a class with a method that causes a crash. The following snippet will cause a memory exception:

    *((int *)0) = 0;

  3. File > Package Project > Packaging Settings. Ensure "Include Debug Files" is enabled.

  4. Build and run your game. Trigger the crash on a system with the Windows Fall Creator's update.

  5. Open the dmp file with Visual Studio. The dmp file can be found at "[buildDir]/WindowsNoEditor/[yourGame]/Saved/Crashes/...".

  6. Click "Set Symbol Paths". Provide the path to the pdb file created in step 4. This can be found next to your exe in "[buildDir]/WindowsNoEditor/[yourGame]/Binaries/Win64". Then click "Debug Native Only".

  7. Notice you get an error loading the executable for your game and can not debug the dmp file. If you generate the dmp file on a system without the Fall Creator's update you can debug it no problem.

We are not having trouble generating good dmp files with other Windows Native applications therefore there is reason to believe that this is a bug in the Unreal Engine.



PS if this is not the correct place to report a bug, can someone please point me to the correct location?

Product Version: UE 4.18
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asked Jan 10 '18 at 12:24 AM in Bug Reports

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avatar image Neil.Griffith1 Jan 10 '18 at 01:10 AM

We're having the same issue, we're getting crash dumps sent to us automatically by customers and we're not able to open any of the .dmp files in Visual Studio if the customer is running the Fall Creator's update.

avatar image jayeshroshan May 26 '18 at 05:20 AM

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avatar image jackylot Dec 08 '18 at 09:15 AM

Yes am also facing the same problem and it creates a lot of problem for me. Click here for latest updates

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1 answer: sort voted first

Hey everyone,

We've actually just switched over to a new bug reporting method using a form that contains a template of necessary info, which you can read more about here: https://forums.unrealengine.com/unreal-engine/announcements-and-releases/1410408-unreal-engine-bug-submission-form

However, in this particular case, I'd like to attach files that are publicly available. We ran into this issue internally, and one of our developers was able to work around the issue, which Microsoft are currently looking into as it seems to be a regression on their end.

Attached are the necessary Pre-FCU debug dll's. Copying them alongside your executable should allow the minidumps to work again.

link text

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answered Jan 10 '18 at 02:22 PM

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Sean L ♦♦ STAFF
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avatar image Neil.Griffith1 Jan 10 '18 at 07:47 PM

Hey Sean, thanks for the reply!

The problem with the workaround of using these pre-FCU DLLs is that the game will no longer run on Windows 7 or, presumably, on Windows 8 machines. It definitely doesn't run on Windows 7 until we remove those DLLs.

There may be an older version of those DLLs that works on all platforms (I'm investigating now), but I wanted to let you know that, unfortunately, using these DLLs only works if you're on a Windows 10 machine.

avatar image Sean L ♦♦ STAFF Feb 15 '18 at 12:53 PM

Sorry for the extended delay on this. Could you try placing Windows SDK versions of the dbghelp dll's alongside executables to see if that fixes it on Win7?

One of our developers has tested these on Win10 & Win7 and this appears to resolve the issue in the meantime until a fix is available from Microsoft.

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avatar image Zeblote May 26 '18 at 12:50 AM

Hi, any news on this problem? Several months seem an awful long time for microsoft to fix such a severe bug...

avatar image StrangerGwenn Jun 21 '18 at 02:01 PM

Hi Sean, do you have news on this ? It's been quite some time and this is quite a big issue.

avatar image erebel55 Jun 11 '18 at 03:06 PM

So which dlls are we supposed to ship with?

I want to be able to debug dmp files generated on windows 7, 8, and 10 machines.

If I ship with the dbgeng.dll and dbghelp.dll from the win7-sdk zip will I be able to debug crashes from windows 10 too?

Do I have to ship with different dlls depending on which version of windows they are on? This seems very sloppy, can someone clarify this for me?

alt text

Thank you!

dlls.png (83.8 kB)
avatar image Zeblote Jun 11 '18 at 03:10 PM

Download both of the zips posted above, then put the 2 dlls from the win 7 version and the missing one from the other. So far it is working perfectly for win 7-10.

avatar image erebel55 Jun 11 '18 at 03:25 PM

Thank you Zeblote!

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