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Funds withdrawn but no subcription granted

Hello.

On date 26/7/2014 funds from my account were witdrawn but i have no access to updates from launcher and on my dashboard it states that i am unsubscribed.

Thus if regular billing occured i though that my subscription would continue.

Thanks in advance

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asked Jul 27 '14 at 01:39 AM in Installation & Setup

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Len24
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avatar image [Epic] Gribbs ♦♦ STAFF Jul 28 '14 at 03:46 PM

Howdy Len24,

Thank you for reporting your issue. We have created a wiki page that may help to troubleshoot the issue that you are currently experiencing. Here is a link to that page: https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems.

Please let us know if this helps to solve the issue that you are experiencing.

Thanks and have a great day!

avatar image [Epic] Gribbs ♦♦ STAFF Jul 31 '14 at 03:22 PM

Hey Len24,

Just wanted to check in with you and see if the issue that you have reported is still occurring. Whether is does or does not, please do let us know so that we may investigate the issue or close it out.

Thanks!

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2 answers: sort voted first

Hello Sean,

As i was absent on some personal matters and could not check my mail or Unreal Launcher until today, therefore im informing you that it seems the problem got sorted itself the second day from my report. Funny how it took some time from fund withdrawal to extension of subscription but what the hell...guess it happens sometimes. Everything seems to work now as i am updating unreal to the newest version and can happily continue with my project.

I am appreciating the show of concern and so im hoping that my late reply did not cause you some trouble.

Regards,

Ivan Lendaric

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answered Aug 04 '14 at 05:02 PM

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Len24
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avatar image [Epic] Gribbs ♦♦ STAFF Aug 04 '14 at 05:05 PM

Happy to hear that the issue has been resolved. Have a great day!

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Hi Len24,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

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answered Aug 04 '14 at 01:06 PM

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[Epic] Gribbs ♦♦ STAFF
11.8k 292 14 77

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