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Game doesn't seem to launch if ue4 isn't installed.

I released a game sometime ago. A few people told me there were problems launching the game. All the people telling me didn't have ue4 installed. I seems that the game won't launch unless the whole engine is installed, because it works fine for people who do have it. I don't know why this is, and I can't find anything online as to what the problem could be. Here's the site to download it, but If you already have ue4 then it should launch fine.


Product Version: UE 4.17
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asked Jan 28 '18 at 09:55 PM in Packaging & Deployment

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Brandon V Grey
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avatar image Shadowriver Jan 28 '18 at 11:51 PM

Please describe problem they having, what is happening when they try, because i can only guess this way.

Describe how you packaged the game, did you made shipping build?

UE4 and there for games made in it requires some newer C++ runtimes installed which installs with the engine, do use reporting the problems had updated C++ runtime?

avatar image Brandon V Grey Jan 29 '18 at 06:04 AM

I have a screenshot of what one person said, but one other message I get after a packaged build is unzipped, it says the "game has crashed and will close", but I don't know if that helps

alt text

avatar image wickerman123 Jan 29 '18 at 09:21 AM

What are your packaging options? Did you check the "include prerequisites installer" option?

avatar image Brandon V Grey Jan 29 '18 at 04:03 PM

"include prerequisites installer" is true. but I didn't have "include app-local prerequisites" and I checked it true after reading your comment

avatar image Brandon V Grey Jan 29 '18 at 04:09 PM

here's screenshots alt text alt text alt text

screenshot-1.png (107.3 kB)
screenshot-2.png (121.4 kB)
screenshot-4.png (36.9 kB)
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I figured it out. Turns out packaging 32bit doesn't properly install prerequisites for 32 and puts out for 64bit witch is incompatible. Hence why it won't launch.

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answered Jan 31 '18 at 04:32 PM

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Brandon V Grey
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