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Packaged game crashes on startup.

Hi. One of my playtesters is getting a weird crash when he starts up the game. It says some of the .dll files are missing.

He is using the following graphics cards: Intel(R) HD Graphics 4000 and "NVIDIA GeForce 610M

Here is the crashlog: Log file open, 01/29/18 22:17:05 LogWindows: Failed to load 'aqProf.dll' (GetLastError=126) LogWindows: File 'aqProf.dll' does not exist LogWindows: Failed to load 'VSPerf140.dll' (GetLastError=126) LogWindows: File 'VSPerf140.dll' does not exist LogWindows: Failed to load 'VtuneApi.dll' (GetLastError=126) LogWindows: File 'VtuneApi.dll' does not exist LogWindows: Failed to load 'VtuneApi32e.dll' (GetLastError=126) LogWindows: File 'VtuneApi32e.dll' does not exist LogPlatformFile: Not using cached read wrapper LogInit: Display: RandInit(-1814767536) SRandInit(-1814767536). LogTaskGraph: Started task graph with 5 named threads and 8 total threads with 3 sets of task threads. LogStats: Stats thread started at 0.231366 LogD3D11RHI: Aftermath initialized LogPluginManager: Mounting plugin OnlineSubsystemSteam LogPluginManager: Mounting plugin OnlineSubsystem LogPluginManager: Mounting plugin OnlineSubsystemUtils LogPluginManager: Mounting plugin AdvancedSessions LogPluginManager: Mounting plugin AdvancedSteamSessions LogPluginManager: Mounting plugin ApexDestruction LogPluginManager: Mounting plugin GameSparks LogPluginManager: Mounting plugin Paper2D LogPluginManager: Mounting plugin LightPropagationVolume LogPluginManager: Mounting plugin FacialAnimation LogPluginManager: Mounting plugin CharacterAI LogPluginManager: Mounting plugin HTML5Networking LogPluginManager: Mounting plugin AvfMedia LogPluginManager: Mounting plugin ImgMedia LogPluginManager: Mounting plugin MediaCompositing LogPluginManager: Mounting plugin WmfMedia LogPluginManager: Mounting plugin TcpMessaging LogPluginManager: Mounting plugin UdpMessaging LogPluginManager: Mounting plugin ActorSequence LogPluginManager: Mounting plugin OnlineSubsystemNull LogPluginManager: Mounting plugin AndroidPermission LogPluginManager: Mounting plugin AppleARKit LogPluginManager: Mounting plugin ArchVisCharacter LogPluginManager: Mounting plugin CableComponent LogPluginManager: Mounting plugin CustomMeshComponent LogPluginManager: Mounting plugin ExampleDeviceProfileSelector LogPluginManager: Mounting plugin ImmediatePhysics LogPluginManager: Mounting plugin LocationServicesBPLibrary LogPluginManager: Mounting plugin MobilePatchingUtils LogPluginManager: Mounting plugin OculusVR LogPluginManager: Mounting plugin PhysXVehicles LogPluginManager: Mounting plugin ProceduralMeshComponent LogPluginManager: Mounting plugin RuntimePhysXCooking LogPluginManager: Mounting plugin WindowsMoviePlayer LogInit: Using libcurl 7.47.1 LogInit: - built for x86_64-pc-win32 LogInit: - supports SSL with OpenSSL/1.0.2g LogInit: - supports HTTP deflate (compression) using libz 1.2.8 LogInit: - other features: LogInit: CURL_VERSION_SSL LogInit: CURL_VERSION_LIBZ LogInit: CURL_VERSION_IPV6 LogInit: CURL_VERSION_ASYNCHDNS LogInit: CURL_VERSION_LARGEFILE LogInit: CURL_VERSION_IDN LogInit: CurlRequestOptions (configurable via config and command line): LogInit: - bVerifyPeer = false - Libcurl will NOT verify peer certificate LogInit: - bUseHttpProxy = false - Libcurl will NOT use HTTP proxy LogInit: - bDontReuseConnections = false - Libcurl will reuse connections LogInit: - CertBundlePath = nullptr - Libcurl will use whatever was configured at build time. LogOnline: Display: STEAM: Loading Steam SDK 1.39 LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467 LogInit: Build: ++UE4+Release-4.18-CL-3794801 LogInit: Engine Version: 4.18.2-3794801+++UE4+Release-4.18 LogInit: Compatible Engine Version: 4.18.0-3709383+++UE4+Release-4.18 LogInit: Net CL: 3709383 LogDevObjectVersion: Number of dev versions registered: 16 LogDevObjectVersion: Dev-Blueprints (B0D832E4-1F89-4F0D-ACCF-7EB736FD4AA2): 10 LogDevObjectVersion: Dev-Build (E1C64328-A22C-4D53-A36C-8E866417BD8C): 0 LogDevObjectVersion: Dev-Core (375EC13C-06E4-48FB-B500-84F0262A717E): 2 LogDevObjectVersion: Dev-Editor (E4B068ED-F494-42E9-A231-DA0B2E46BB41): 20 LogDevObjectVersion: Dev-Framework (CFFC743F-43B0-4480-9391-14DF171D2073): 30 LogDevObjectVersion: Dev-Mobile (B02B49B5-BB20-44E9-A304-32B752E40360): 0 LogDevObjectVersion: Dev-Networking (A4E4105C-59A1-49B5-A7C5-40C4547EDFEE): 0 LogDevObjectVersion: Dev-Online (39C831C9-5AE6-47DC-9A44-9C173E1C8E7C): 0 LogDevObjectVersion: Dev-Physics (78F01B33-EBEA-4F98-B9B4-84EACCB95AA2): 0 LogDevObjectVersion: Dev-Platform (6631380F-2D4D-43E0-8009-CF276956A95A): 0 LogDevObjectVersion: Dev-Rendering (12F88B9F-8875-4AFC-A67C-D90C383ABD29): 20 LogDevObjectVersion: Dev-Sequencer (7B5AE74C-D270-4C10-A958-57980B212A5A): 4 LogDevObjectVersion: Dev-VR (D7296918-1DD6-4BDD-9DE2-64A83CC13884): 0 LogDevObjectVersion: Dev-LoadTimes (C2A15278-BFE7-4AFE-6C17-90FF531DF755): 1 LogDevObjectVersion: Private-Geometry (6EACA3D4-40EC-4CC1-B786-8BED09428FC5): 1 LogDevObjectVersion: Dev-AnimPhys (29E575DD-E0A3-4627-9D10-D276232CDCEA): 12 LogInit: Compiled (64-bit): Dec 8 2017 02:07:47 LogInit: Compiled with Visual C++: 19.00.24215.01 LogInit: Build Configuration: DebugGame LogInit: Branch Name: ++UE4+Release-4.18 LogInit: Command line:
LogInit: Base directory: D:/SteamLibrary/steamapps/common/Capsular/Capsular/Binaries/Win64/ LogInit: Installed Engine Build: 0 LogInit: Presizing for max 2097152 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool. LogStreaming: Display: Async Loading initialized: Event Driven Loader: true, Async Loading Thread: false LogInit: Object subsystem initialized [2018.01.29-21.17.06:397][ 0]LogInit: Selected Device Profile: [WindowsNoEditor] [2018.01.29-21.17.06:397][ 0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsNoEditor] [2018.01.29-21.17.06:406][ 0]LogInit: Computer: LAPTOPDION [2018.01.29-21.17.06:406][ 0]LogInit: User: Dion [2018.01.29-21.17.06:406][ 0]LogInit: CPU Page size=4096, Cores=2 [2018.01.29-21.17.06:406][ 0]LogInit: High frequency timer resolution =2.338439 MHz [2018.01.29-21.17.06:406][ 0]LogMemory: Memory total: Physical=7.9GB (8GB approx) [2018.01.29-21.17.06:406][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor [2018.01.29-21.17.06:406][ 0]LogMemory: Process Physical Memory: 130.30 MB used, 130.30 MB peak [2018.01.29-21.17.06:406][ 0]LogMemory: Process Virtual Memory: 126.79 MB used, 126.79 MB peak [2018.01.29-21.17.06:406][ 0]LogMemory: Physical Memory: 3316.59 MB used, 4734.05 MB free, 8050.64 MB total [2018.01.29-21.17.06:406][ 0]LogMemory: Virtual Memory: 449.66 MB used, 4734.05 MB free, 134217728.00 MB total [2018.01.29-21.17.06:784][ 0]LogInit: Using OS detected language (en-US). [2018.01.29-21.17.06:784][ 0]LogInit: Using OS detected locale (nl-NL). [2018.01.29-21.17.06:785][ 0]LogTextLocalizationManager: No specific localization for 'en-US' exists, so the 'en' localization will be used. [2018.01.29-21.17.06:786][ 0]LogTextLocalizationManager: No localization for 'nl-NL' exists, so 'en-US' will be used for the locale. [2018.01.29-21.17.06:875][ 0]LogD3D11RHI: D3D11 adapters: [2018.01.29-21.17.06:918][ 0]LogD3D11RHI: 0. 'Intel(R) HD Graphics 4000' (Feature Level 11_0) [2018.01.29-21.17.06:918][ 0]LogD3D11RHI: 32/0/1760 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:1, VendorId:0x8086 [2018.01.29-21.17.06:948][ 0]LogD3D11RHI: 1. 'NVIDIA GeForce 610M' (Feature Level 11_0) [2018.01.29-21.17.06:948][ 0]LogD3D11RHI: 963/0/3071 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x10de [2018.01.29-21.17.06:951][ 0]LogD3D11RHI: 2. 'Microsoft Basic Render Driver' (Feature Level 11_0) [2018.01.29-21.17.06:951][ 0]LogD3D11RHI: 0/0/256 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x1414 [2018.01.29-21.17.06:951][ 0]LogD3D11RHI: Chosen D3D11 Adapter: 1 [2018.01.29-21.17.06:961][ 0]LogD3D11RHI: Creating new Direct3DDevice [2018.01.29-21.17.06:962][ 0]LogD3D11RHI: GPU DeviceId: 0x1058 (for the marketing name, search the web for "GPU Device Id") [2018.01.29-21.17.06:962][ 0]LogWindows: EnumDisplayDevices: [2018.01.29-21.17.06:962][ 0]LogWindows: 0. 'Intel(R) HD Graphics 4000' (P:1 D:1) [2018.01.29-21.17.06:962][ 0]LogWindows: 1. 'Intel(R) HD Graphics 4000' (P:0 D:0) [2018.01.29-21.17.06:963][ 0]LogWindows: 2. 'Intel(R) HD Graphics 4000' (P:0 D:0) [2018.01.29-21.17.06:963][ 0]LogWindows: 3. 'NVIDIA GeForce 610M' (P:0 D:0) [2018.01.29-21.17.06:963][ 0]LogWindows: DebugString: PrimaryIsNotTheChoosenAdapter PrimaryIsNotTheChoosenAdapter PrimaryIsNotTheChoosenAdapter [2018.01.29-21.17.06:963][ 0]LogD3D11RHI: Adapter Name: NVIDIA GeForce 610M [2018.01.29-21.17.06:963][ 0]LogD3D11RHI: Driver Version: 390.77 (internal:, unified:390.77) [2018.01.29-21.17.06:963][ 0]LogD3D11RHI: Driver Date: 1-23-2018 [2018.01.29-21.17.06:963][ 0]LogRHI: Texture pool is 674 MB (70% of 963 MB) [2018.01.29-21.17.06:988][ 0]LogD3D11RHI: Display: Timestamp queries are currently disabled on this hardware due to instability. Realtime GPU stats will not be available. You can override this behaviour by setting r.NVIDIATimestampWorkaround to 0 [2018.01.29-21.17.06:988][ 0]LogD3D11RHI: Async texture creation enabled [2018.01.29-21.17.07:008][ 0]LogD3D11RHI: GPU Timing Frequency: 1000.000000 (Debug: 2 2) [2018.01.29-21.17.07:048][ 0]LogMaterial: Verifying Global Shaders for PCD3D_SM5 [2018.01.29-21.17.07:048][ 0]LogSlate: Using Freetype 2.6.0 [2018.01.29-21.17.07:051][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1 [2018.01.29-21.17.07:051][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1 [2018.01.29-21.17.07:241][ 0]LogAssetRegistry: FAssetRegistry took 0.0448 seconds to start up [2018.01.29-21.17.07:421][ 0]LogCollisionProfile: Warning: Profile (NoCollision) - Custom Channel Name = 'GameTraceChannel5' hasn't been found [2018.01.29-21.17.07:421][ 0]LogCollisionProfile: Warning: Profile (NoCollision) - Custom Channel Name = 'GameTraceChannel6' hasn't been found [2018.01.29-21.17.07:421][ 0]LogCollisionProfile: Warning: Profile (NoCollision) - Custom Channel Name = 'GameTraceChannel7' hasn't been found [2018.01.29-21.17.07:421][ 0]LogCollisionProfile: Warning: Profile (NoCollision) - Custom Channel Name = 'GameTraceChannel8' hasn't been found [2018.01.29-21.17.07:421][ 0]LogCollisionProfile: Warning: Profile (NoCollision) - Custom Channel Name = 'GameTraceChannel9' hasn't been found [2018.01.29-21.17.07:434][ 0]LogPackageLocalizationCache: Processed 7 localized package path(s) for 2 prioritized culture(s) in 0.011062 seconds [2018.01.29-21.17.07:434][ 0]LogPakFile: New pak file ../../../Capsular/Content/Paks/Capsular-WindowsNoEditor.pak added to pak precacher. [2018.01.29-21.17.07:454][ 0]LogInit: Selected Device Profile: [WindowsNoEditor] [2018.01.29-21.17.07:664][ 0]LogNetVersion: Capsular , NetCL: 3709383, EngineNetVer: 2, GameNetVer: 0 (Checksum: 3457261088) [2018.01.29-21.17.07:971][ 0]LogMoviePlayer: Initializing movie player

i have read that this could be because his graphics card is too bad for ue4. Did someone encountered this error ?

Product Version: UE 4.18
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asked Jan 31 '18 at 01:06 PM in Packaging & Deployment

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Any chance you fixed it? Running into the same problem, but I'm on a 1070 GTX

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answered Apr 09 '18 at 08:32 PM

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