First of all I am not sure if this is the right section so please somefone from the staff to move it to a proper one if needed.
We have a demo of our game and we’ve noticed that only AMD users have crash with our game. They are using AMD RX 480, 470 or 580. We had never any issue with nVidia cards. One of our players sent us this error:
LowLevelFatalError [File:D:\Build++UE4+Release-4.18+Compile\Sync\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 813]
Rendering thread exception:
LowLevelFatalError [File:D:\Build++UE4+Release-4.18+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 233]
Direct3DDevice->CreateShaderResourceView(TextureResource,&SRVDesc,ShaderResourceView.GetInitReference()) failed
at D:\Build++UE4+Release-4.18+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:1117
with error E_INVALIDARG
0x000000006ECC4008 KERNELBASE.dll!UnknownFunction []
0x00000000BE4CB52B Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BE4E2578 Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF88CBF1 Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF88DA1A Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF87EA8A Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF88581B Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF0886B6 Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF08653B Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF91224B Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF91381B Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BE51D8DE Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BE51DA9C Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BF07D4C6 v-Win64-Shipping.exe!UnknownFunction []
0x00000000BF07D558 Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BE53D947 Game-Win64-Shipping.exe!UnknownFunction []
0x00000000BE535877 Game-Win64-Shipping.exe!UnknownFunction []
0x00000000724C1FE4 KERNEL32.DLL!UnknownFunction []
0x000000007274EFC1 ntdll.dll!UnknownFunction []
0x000000007274EFC1 ntdll.dll!UnknownFunction []
Any ideas why the crashes are only on AMD cards?
Best,
Lucas