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How can i update my e-mail address

Hi, why can’t update my email address by myself – over the Webinterface (Account Management)? How can I change my old unavailable email address? alt text

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asked Mar 24 '18 at 09:41 AM in Everything Else

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VR Tempest
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1 answer: sort voted first

I have the same problem and still have not solved it. I emailed here: accounts@unrealengine.com but nobody answer.

As some ppl suggested in a different post, Ill try now this:

To contact Epic Account Support to change your email address please fill out this form. It says Fortnite, but it's for UE4 support too, just select "PC/Mac" from the Fortnite Game Platform combo-box, select a random Game Mode, and then use "Account Security Issue" option for Game Issue.

I sent a request on sunday to change my email but haven't heard back yet, so be aware it may take a few days for them to get back to you by email.

Kalvothe just want to confirm this is the way to request email changes currently, correct?

Thanks

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answered Jun 06 '18 at 04:58 PM

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gon.
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avatar image DotCam Jun 06 '18 at 05:09 PM

Here's the text with a link @VR Tempest:

To contact Epic Account Support please fill out this form. It says Fortnite, but it's for UE4 support too, just select "PC/Mac" from the Fortnite Game Platform combo-box, select a random Game Mode, and then use "Account Security Issue" option for Game Issue.

That is currently the way to request changes to your account. The email address accounts@unrealengine.com is no longer monitored, but Epic will contact you if you use the form.

(Thanks @gon. !)

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