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.msi file wont work

Ok so I just download the installer which is UnrealEngineInstaller-1.5.1-2214492.msi and when I click on it to install absolutely nothing happens I have no error messages or anything just nothing happens but in the task manager it shows windows installer is open. Please help.

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asked Jul 31 '14 at 08:19 PM in Installation & Setup

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JDK80
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avatar image 0xDEADBEEF STAFF Jul 31 '14 at 08:39 PM

It sounds like an odd issue. I think we are going to need more info to help. This should get us started:

What version of Windows are you using?
Can you check if you get any installer logs? Example steps for getting logs outlined in the MSI (Windows only) installation issues section of this LINK. If you get a set of logs and are comfortable posting them, zip them up and attach to this thread. They might provide a clue about what is going on.

avatar image Stephen Ellis ♦♦ STAFF Aug 01 '14 at 12:22 PM

Hi JDK80,

Please also ensure that you are running the .msi as system administrator.

If that doesn't solve it, then a more detailed version of the link that 0xDEADBEEF provided can be found here:

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems

Please run through the first steps and provide the logs.

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@JDK80

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

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answered Aug 06 '14 at 07:40 PM

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Stephen Ellis ♦♦ STAFF
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