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Epic Games Launcher doesn't update, no error screen

Hello, I'm trying to install UnrealEngine, but I cant pass from the Epic Games Launcher update screen, I have already tried these steps:

  1. Disable Windows Firewall

  2. Disable Antivirus

  3. Reinstall the client

  4. Open the ports

  5. Run it like admin

  6. Change my DNS

Without luck...

I'm running Windows 10 Pro 64 bits

Here are the logs

Log file open, 04/01/18 16:32:01 LogWindows: Failed to load 'aqProf.dll' (GetLastError=126) LogWindows: File 'aqProf.dll' does not exist LogWindows: Failed to load 'VtuneApi.dll' (GetLastError=126) LogWindows: File 'VtuneApi.dll' does not exist LogWindows: Failed to load 'VtuneApi32e.dll' (GetLastError=126) LogWindows: File 'VtuneApi32e.dll' does not exist AppSettings: Version: 7.7.0-3965456+++Portal+Release-Live AppSettings: CommandLine: "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" -debuglogging AppSettings: RunningCommandlet: false AppSettings: ForwardMessage: false AppSettings: ForcedRestart: false AppSettings: bAllowMultipleInstances: false AppSettings: bBootstrap: true AppSettings: bSilent: false AppSettings: bForceDeprecated: false AppSettings: bDoesCompiledPlatformMatch: false AppSettings: bIsUnattended: false AppSettings: bAllowFullAppTesting: false AppSettings: bIsExecutingAutomation: false AppSettings: Mode: bootstrap LogInit: WinPlatform: User is admin: true LogInit: WinPlatform: Process ran as admin: false LogInit: WinPlatform: Process is elevated: false LogInit: WinPlatform: Process integrity level: Medium LogInit: WinPlatform: Running 64bit App: false LogInit: WinPlatform: Running 64bit OS: true LogPlatformFile: Not using cached read wrapper LogInit: Display: RandInit(1393975004) SRandInit(1393975004). LogTaskGraph: Started task graph with 4 named threads and 5 total threads with 1 sets of task threads. LogPluginManager: Mounting plugin VisualStudioSourceCodeAccess LogPluginManager: Mounting plugin XCodeSourceCodeAccess LogPluginManager: Mounting plugin MessagingDebugger LogPluginManager: Mounting plugin UdpMessaging LogInit: Build: 7.7.0-3965456+++Portal+Release-Live LogInit: Engine Version: 4.18.0-3965456+++Portal+Release-Live LogInit: Compatible Engine Version: 4.18.0-3965456+++Portal+Release-Live LogInit: Net CL: 3965456 LogInit: Compiled (32-bit): Mar 26 2018 15:58:51 LogInit: Compiled with Visual C++: 19.00.24215.01 LogInit: Build Configuration: Shipping LogInit: Branch Name: ++Portal+Release-Live LogInit: Command line: "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" -debuglogging -SaveToUserDir -Messaging LogInit: Base directory: C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win32/ LogInit: Installed Engine Build: 1 LogInit: Presizing for max 100000 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool. LogInit: Object subsystem initialized [2018.04.01-21.32.01:200][ 0]LogInit: Computer: DESKTOP-G9NE72H [2018.04.01-21.32.01:200][ 0]LogInit: User: Delok [2018.04.01-21.32.01:200][ 0]LogInit: CPU Page size=4096, Cores=2 [2018.04.01-21.32.01:200][ 0]LogInit: High frequency timer resolution =1.071786 MHz [2018.04.01-21.32.01:200][ 0]LogMemory: Memory total: Physical=15.4GB (16GB approx) Virtual=4.0GB [2018.04.01-21.32.01:200][ 0]LogMemory: Platform Memory Stats for Windows [2018.04.01-21.32.01:201][ 0]LogMemory: Process Physical Memory: 22.77 MB used, 22.77 MB peak [2018.04.01-21.32.01:201][ 0]LogMemory: Process Virtual Memory: 49.47 MB used, 49.47 MB peak [2018.04.01-21.32.01:201][ 0]LogMemory: Physical Memory: 2274.18 MB used, 13477.20 MB free, 15751.37 MB total [2018.04.01-21.32.01:201][ 0]LogMemory: Virtual Memory: 232.50 MB used, 13477.20 MB free, 4095.88 MB total [2018.04.01-21.32.01:238][ 0]LogUObjectArray: 205 objects as part of root set at end of initial load. [2018.04.01-21.32.01:238][ 0]LogUObjectAllocator: 23152 out of 0 bytes used by permanent object pool. [2018.04.01-21.32.01:238][ 0]LogUObjectArray: CloseDisregardForGC: 0/0 objects in disregard for GC pool [2018.04.01-21.32.01:239][ 0]LogInit: Using OS detected language (es-MX). [2018.04.01-21.32.01:239][ 0]LogInit: Using OS detected locale (es-ES). [2018.04.01-21.32.01:284][ 0]LogPackageLocalizationCache: Processed 2 localized package path(s) for 2 prioritized culture(s) in 0.000379 seconds [2018.04.01-21.32.01:340][ 0]LogTaskGraph: Started task graph with 4 named threads and 5 total threads with 1 sets of task threads. [2018.04.01-21.32.01:391][ 0]LogInit: Using libcurl 7.55.1-DEV [2018.04.01-21.32.01:392][ 0]LogInit: - built for i386-pc-win32 [2018.04.01-21.32.01:392][ 0]LogInit: - supports SSL with OpenSSL/1.0.2g [2018.04.01-21.32.01:392][ 0]LogInit: - supports HTTP deflate (compression) using libz 1.2.8 [2018.04.01-21.32.01:392][ 0]LogInit: - other features: [2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_SSL [2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_LIBZ [2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_IPV6 [2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_ASYNCHDNS [2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_LARGEFILE [2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_IDN [2018.04.01-21.32.01:393][ 0]LogInit: CurlRequestOptions (configurable via config and command line): [2018.04.01-21.32.01:393][ 0]LogInit: - bVerifyPeer = false - Libcurl will NOT verify peer certificate [2018.04.01-21.32.01:393][ 0]LogInit: - bUseHttpProxy = false - Libcurl will NOT use HTTP proxy [2018.04.01-21.32.01:393][ 0]LogInit: - bDontReuseConnections = false - Libcurl will reuse connections [2018.04.01-21.32.01:393][ 0]LogInit: - CertBundlePath = nullptr - Libcurl will use whatever was configured at build time. [2018.04.01-21.32.01:393][ 0]LogInit: - BufferSize = 65536 [2018.04.01-21.32.01:516][ 0]LogSlate: Using Freetype 2.6.0 [2018.04.01-21.32.01:517][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1

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asked Apr 03 '18 at 01:40 PM in Installation & Setup

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