Hello, I’m trying to install UnrealEngine, but I cant pass from the Epic Games Launcher update screen, I have already tried these steps:
1.- Disable Windows Firewall
2.- Disable Antivirus
3.- Reinstall the client
4.- Open the ports
5.- Run it like admin
6.- Change my DNS
Without luck…
I’m running Windows 10 Pro 64 bits
Here are the logs
Log file open, 04/01/18 16:32:01
LogWindows: Failed to load ‘aqProf.dll’ (GetLastError=126)
LogWindows: File ‘aqProf.dll’ does not exist
LogWindows: Failed to load ‘VtuneApi.dll’ (GetLastError=126)
LogWindows: File ‘VtuneApi.dll’ does not exist
LogWindows: Failed to load ‘VtuneApi32e.dll’ (GetLastError=126)
LogWindows: File ‘VtuneApi32e.dll’ does not exist
AppSettings: Version: 7.7.0-3965456+++Portal+Release-Live
AppSettings: CommandLine: “C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe” -debuglogging
AppSettings: RunningCommandlet: false
AppSettings: ForwardMessage: false
AppSettings: ForcedRestart: false
AppSettings: bAllowMultipleInstances: false
AppSettings: bBootstrap: true
AppSettings: bSilent: false
AppSettings: bForceDeprecated: false
AppSettings: bDoesCompiledPlatformMatch: false
AppSettings: bIsUnattended: false
AppSettings: bAllowFullAppTesting: false
AppSettings: bIsExecutingAutomation: false
AppSettings: Mode: bootstrap
LogInit: WinPlatform: User is admin: true
LogInit: WinPlatform: Process ran as admin: false
LogInit: WinPlatform: Process is elevated: false
LogInit: WinPlatform: Process integrity level: Medium
LogInit: WinPlatform: Running 64bit App: false
LogInit: WinPlatform: Running 64bit OS: true
LogPlatformFile: Not using cached read wrapper
LogInit: Display: RandInit(1393975004) SRandInit(1393975004).
LogTaskGraph: Started task graph with 4 named threads and 5 total threads with 1 sets of task threads.
LogPluginManager: Mounting plugin VisualStudioSourceCodeAccess
LogPluginManager: Mounting plugin XCodeSourceCodeAccess
LogPluginManager: Mounting plugin MessagingDebugger
LogPluginManager: Mounting plugin UdpMessaging
LogInit: Build: 7.7.0-3965456+++Portal+Release-Live
LogInit: Engine Version: 4.18.0-3965456+++Portal+Release-Live
LogInit: Compatible Engine Version: 4.18.0-3965456+++Portal+Release-Live
LogInit: Net CL: 3965456
LogInit: Compiled (32-bit): Mar 26 2018 15:58:51
LogInit: Compiled with Visual C++: 19.00.24215.01
LogInit: Build Configuration: Shipping
LogInit: Branch Name: ++Portal+Release-Live
LogInit: Command line: “C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe” -debuglogging -SaveToUserDir -Messaging
LogInit: Base directory: C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win32/
LogInit: Installed Engine Build: 1
LogInit: Presizing for max 100000 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool.
LogInit: Object subsystem initialized
[2018.04.01-21.32.01:200][ 0]LogInit: Computer: DESKTOP-G9NE72H
[2018.04.01-21.32.01:200][ 0]LogInit: User: Delok
[2018.04.01-21.32.01:200][ 0]LogInit: CPU Page size=4096, Cores=2
[2018.04.01-21.32.01:200][ 0]LogInit: High frequency timer resolution =1.071786 MHz
[2018.04.01-21.32.01:200][ 0]LogMemory: Memory total: Physical=15.4GB (16GB approx) Virtual=4.0GB
[2018.04.01-21.32.01:200][ 0]LogMemory: Platform Memory Stats for Windows
[2018.04.01-21.32.01:201][ 0]LogMemory: Process Physical Memory: 22.77 MB used, 22.77 MB peak
[2018.04.01-21.32.01:201][ 0]LogMemory: Process Virtual Memory: 49.47 MB used, 49.47 MB peak
[2018.04.01-21.32.01:201][ 0]LogMemory: Physical Memory: 2274.18 MB used, 13477.20 MB free, 15751.37 MB total
[2018.04.01-21.32.01:201][ 0]LogMemory: Virtual Memory: 232.50 MB used, 13477.20 MB free, 4095.88 MB total
[2018.04.01-21.32.01:238][ 0]LogUObjectArray: 205 objects as part of root set at end of initial load.
[2018.04.01-21.32.01:238][ 0]LogUObjectAllocator: 23152 out of 0 bytes used by permanent object pool.
[2018.04.01-21.32.01:238][ 0]LogUObjectArray: CloseDisregardForGC: 0/0 objects in disregard for GC pool
[2018.04.01-21.32.01:239][ 0]LogInit: Using OS detected language (es-MX).
[2018.04.01-21.32.01:239][ 0]LogInit: Using OS detected locale (es-ES).
[2018.04.01-21.32.01:284][ 0]LogPackageLocalizationCache: Processed 2 localized package path(s) for 2 prioritized culture(s) in 0.000379 seconds
[2018.04.01-21.32.01:340][ 0]LogTaskGraph: Started task graph with 4 named threads and 5 total threads with 1 sets of task threads.
[2018.04.01-21.32.01:391][ 0]LogInit: Using libcurl 7.55.1-DEV
[2018.04.01-21.32.01:392][ 0]LogInit: - built for i386-pc-win32
[2018.04.01-21.32.01:392][ 0]LogInit: - supports SSL with OpenSSL/1.0.2g
[2018.04.01-21.32.01:392][ 0]LogInit: - supports HTTP deflate (compression) using libz 1.2.8
[2018.04.01-21.32.01:392][ 0]LogInit: - other features:
[2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_SSL
[2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_LIBZ
[2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_IPV6
[2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_ASYNCHDNS
[2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_LARGEFILE
[2018.04.01-21.32.01:392][ 0]LogInit: CURL_VERSION_IDN
[2018.04.01-21.32.01:393][ 0]LogInit: CurlRequestOptions (configurable via config and command line):
[2018.04.01-21.32.01:393][ 0]LogInit: - bVerifyPeer = false - Libcurl will NOT verify peer certificate
[2018.04.01-21.32.01:393][ 0]LogInit: - bUseHttpProxy = false - Libcurl will NOT use HTTP proxy
[2018.04.01-21.32.01:393][ 0]LogInit: - bDontReuseConnections = false - Libcurl will reuse connections
[2018.04.01-21.32.01:393][ 0]LogInit: - CertBundlePath = nullptr - Libcurl will use whatever was configured at build time.
[2018.04.01-21.32.01:393][ 0]LogInit: - BufferSize = 65536
[2018.04.01-21.32.01:516][ 0]LogSlate: Using Freetype 2.6.0
[2018.04.01-21.32.01:517][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1