Unreal Engine 4.19.0 wont start after installation

Hi,

I am new to unreal/epic games. i have just downloaded and installed the launcher which is working fine however the engine will not load.

Every time I try to load the engine it doesn’t get passed the 0% initalising screen!
i am using windows 10, not sure where to start to be honest. I have restarted the laptop multiple times and also reinstalled the engine to no avail.

any help would be appreciated.

Thanks