I need help with sign up to my account

Hello i need help with sign up to my account, because i forgot my password and when i use forgot password button it will do that Epic Games and, when i write my email here it will say email send, but i was 3hours on my email and reload my email nothing was there what can i do with it??
BTW: i spent some money to fortnite and if it do that i want to refund my money.
Please someone help me with it.

Thank you

I’m pretty sure you can email them. I have had some account things switched out in the past, no problems.