hey guys i need help i cant get unreal engine launcher to work it keeps crashing on launch and i did check event viewer and got these crash exceptions:
0xc0000005
0xc000041d
and i need to get it to work
Jonathan i don’t think your quite getting my problem here the unreal engine launcher is crashing not when I launch a game from it. It crashes when I try to start the program
Hi, Connor.
Here is a Launcher troubleshooting guide that should help: A new, community-hosted Unreal Engine Wiki - Announcements - Epic Developer Community Forums
If that doesn’t help, could you send us your verbose logs?
To do that, edit your ‘DefaultEngine.ini’ file in your game’s config directory and add something like this:
- [Core.Log]
- LogHttp=log
- LogOnline=VeryVerbose
That should help us find out what’s going wrong.
Regards,
Jonathan
I understand, but I can’t help you unless you give me more information. If you change the DefaultEngine.ini file like I said earlier, the next time the launcher crashes it will create a VeryVerbose log that you can send to us. That will help us find out what’s going wrong. The crash exception numbers are not very helpful on their own.
Okay I’ve got you know
i cant upload the zip file i have with the unreal engine launcher logs
What’s preventing you from uploading the file?
It must not allow .zip files. How many logs are there? You can probably just upload those directly (rather than the zip file they’re in).
it says its like a invalid type
Hi connormurry,
We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.
Thank you.